Front Desk Clerk - Full-time / Part-time

Our Exciting Work Environment

Tenaya Lodge at Yosemite is a Four Diamond rated, LEED-certified and luxurious full-service resort located minutes from Yosemite National Park’s south entrance and approximately 40 minutes from the iconic Yosemite Valley Floor.

As an upscale, all-season destination, Tenaya is positioned to appeal to a diverse and discerning traveler base. Its own onsite offerings, ranging from mountain biking and ice skating to spa treatments and fine dining, support its successful “roughing it minus the rough part” philosophy and campaigns.

Tenaya Lodge is located an hour outside of Fresno, CA and 20 minutes from the charming mountain community of Oakhurst, CA.  

The Opportunity

POSITION SUMMARY

Front Desk Agents are the first line of communication for guests. The Front Desk is the hub of all communication for the property. Front Desk Agents establish a welcoming atmosphere from the minute a guest arrives at Tenaya Lodge. Front Desk Agents are attentive and always willing to answer questions, resolve guest issues, communicate guest needs to other departments, register guests, and resolve guest issues. Plus, you'll be expected to provide information to guests concerning rates, availability of rooms, description of facilities and services and information about area attractions and sightseeing opportunities.  

 ESSENTIAL FUNCTIONS

 •Create special experiences one guest at a time.

•Follow all Delaware North Parks and Resorts Environmental GreenPath, GuestPath, OSS, SERV, Code of Conduct, Core Values, Policies and Procedures.

•Greet, register, and assign rooms to guests.

•Verify customers' credit, and establish how the customer will pay for the accommodation.

•Contact housekeeping or maintenance staff when guests report problems.

•Assist guests with folios and charges during check out process, collect payments, and make change for guests.

•Follow daily checklist's ensuring Front Desk tasks are completed. 

•Learn and use Springer Miller property management system, Microsoft Office programs, and HotSos.

•Relieve PBX operator for breaks and/or days off as directed by supervisor.

•Make and confirm reservations.

•Date-stamp, sort, and rack incoming mail and messages.

•Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.

•Review accounts and charges with guests during the check-out process.

POSITION QUALIFICATIONS

 •Relationship Building - Ability to effectively build relationships with customers and co-workers.

•Detail Oriented - Ability to pay attention to the minute details of a project or task.

•Communication, Oral - Ability to communicate effectively with others using the spoken word.

•Responsible - Ability to be held accountable or answerable for one’s conduct.

•Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.

•Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.  

•Customer Oriented - Ability to take care of the customers’ needs while following company procedures.  

•Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.  

•Communication, Written - Ability to communicate in writing clearly and concisely.  

•Conflict Resolution - Ability to deal with others in an antagonistic situation.  

•Confidentiality - Display service standards and adopt traits that adhere to confidential matters as they relate to hotel issues and department concerns.  

 SKILLS & ABILITIES

 Education:           High School Graduate or General Education Degree (GED): Required

 Experience:         1 plus years of experience in hotel including some experience  in   Reservations

 Computer Skills:  Proficient with MS Office programs and intermediate computer skills required. Some experience with property management systems preferred.    

Who We Are

Take your career beyond the ordinary—to the extraordinary.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.

Delaware North is one of the largest and most admired, privately-held hospitality companies in the world.  Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries.  Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit .

All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.  Delaware North is an equal opportunity employer.