Systems Operations Specialist

This position reports to the Network Operations Manager and, is responsible for providing support for applications and infrastructure in line with business service level agreements (SLAs). Must be a team player and a self-starter able to design, build, monitor and troubleshoot various production processes, software, systems and environments. Must be able to assume a high level of responsibility and have excellent communication skills. Person must have strong problem solving and excellent communication skills. Preference will be given to candidates from a technical background looking to strengthen and expand.

Support

• Provide for identification, communication, escalation and troubleshooting of issues between technical operations as a service provider and customers or consumers.
• Operate as part of a greater and very diverse team including many specialist roles. Must be willing to cross-train and cross-support other team members.

Influence

• Develop and maintain operational documentation including standards, procedures, process diagrams, process inventory, and support references.
• Develop and maintain 24x7 monitoring of systems and processes in order to provide Tier 1/2 support as part of a rotating on-call schedule.

Drive

• Provision new business locations within the enterprise point of sale systems.
  Support and maintenance of new enterprise point of sale systems including but not limited to workstation-imaging, deployments, and configuration, advanced scripting, and Oracle/ SQL DB querying.

Manage

• Manage the delivery of batch processes and services in support of live production systems including reports, data extracts and file movements.
• Manage environments including maintaining and deploying applications, application servers, databases and software in coordination with each environment's designated owner.
• Manage the migration and deployment of applications as part of SDLC compliant environments at every stage including development, quality assurance, user certification and release to production.

Maintain

• Provide continual process improvement by understanding and analyzing processes with the intent to make them better, faster and more stable while lowering maintenance requirements.

Equivalent Education Level Required: AA or AS in IT-related field or equivalent experience.

Experience Required: 2 years total experience within IT field or undergrad education equivalent.

Knowledge Required: Excellent written and verbal communications skills as would be needed to communicate in person, by phone, and through email; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, fast-paced environment. Ability to read, write, evaluate, and apply information. Ability to interact professionally and exhibit appropriate social skills. Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products. Ability to develop and maintain business relationships.

General working knowledge of technical systems, quality standards, security concerns, production environments and systems monitoring. Operating system experience in Windows, Linux and Unix environments. Experience with Windows/DOS batch files, shell scripting, SQL and/or PERL. Experience with application servers, web servers, databases and schedulers. Experience in the manipulation and movement of data and files.

Physical Requirements: Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location.

Travel: Minimal

Attire: Professional attire (as required by company standards).







Other: Must be eligible to work in the USA and able to pass a background check.