Resident Account Specialist (Collections) - Full-time

More information about this job JOB OVERVIEW

"Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an environment that feels like home. Our focus is doing what’s right for the resident. For me, that’s a big breath of fresh air."

- Sunrise Leader

Sunrise Senior Living has an immediate need for an experienced Collections Specialist on its Resident Billing Support team in McLean, VA (Tysons Corner).
RESPONSIBILITIES & QUALIFICATIONS

Responsibilities:

• Provide support to a number of communities, residents and responsible parties
• Assist customers with their inquiries
• Review accounts and settle disputes
• Act as a liaison between the community and responsible party
• Respond to specific statement and payment inquiries
• Provide ongoing training and coaching to various team members on collection procedures
• Successfully collect and close on past due A/R accounts
• Work with communities to proactively stop payments from becoming uncollectable
• Support month-end close deadlines and duties as part of the monthly corporate accounting close efforts

Qualifications:

• Minimum of two (2) years’ customer service experience
• Minimum of two (2) years’ collection experience preferred
• Strong organizational and time management skills and good attention to detail
• Ability to work independently in a high-volume, fast-paced environment and consistently meet department deadlines
• Prioritize activities, and follow-up on pending items with assigned communities
• Ability to communicate verbally in English with all customers and team members in a professional and confident manner
• Ability to communicate via email with clear and complete instructions/responses in a timely fashion
• Willingness to build and maintain cooperative working relationships with community and area team members
• Ability to adapt and accept change in procedures and tasks
• Proficiency in MS Word, Excel and Outlook

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Sunrise maintains a drug-free work environment and all offers of employment with Sunrise are conditioned on submitting to and successfully completing and passing a drug and alcohol test.
ABOUT SUNRISE

Sunrise Senior Living has championed quality of life in senior care for more than 30 years. We believe team members are our greatest resource and are looking for people who share our commitment to provide quality care for seniors and their families. It's no surprise that many of the world's leading experts in Senior Living entrust their career to Sunrise.

At Sunrise, you will…

Make a Difference Every Day
We are passionate about our mission — to champion quality of life for all seniors. We deliver high-quality care with a personal touch and encourage our residents to enjoy life to the fullest.

Be Part of a Uniquely Supportive Community
The care-focused environment we create for residents extends to our team members. We offer programs, rewards, and benefits to help you live your best.

Ignite Your Potential
We believe potential has no limits. We offer best-in-class leadership development programs designed to grow our leaders. We are committed to helping our team members achieve their career goals.