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Tech Support Analyst
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Maryville, TN Maryville, Tennessee |
About this job
Description
JOB SUMMARY
The purpose of this position is to provide technical assistance to users, handle incoming calls in accordance with current standards, policies and procedures. Install, modify and make repairs to personal computer hardware and software.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Answer incoming calls and log them into Call Tracking System with detailed information
- Responding to client issues by diagnosing system hardware and software problems
- Instructing users in use of equipment, software, and hardware
- Prepares systems following documented procedure
- Effectively communicates issue status to management and customer
- On Call responsibilities as required
Qualifications
EDUCATION AND/OR EXPERIENCE
2+ years experience in PC and MAC desktop support in a business environment
COMPUTER SKILLS
Personal Computer, MAC, printers and other peripherals, networking, Microsoft Office, and other business applications is preferred with a basic knowledge of Active Directory
Note: The job description reflects the assignment of the essential functions of the current position, but does not prescribe or restrict tasks that may be assigned. The essential functions are specified, but are subject to change at any time for various reasons, including management discretion.
JOB SUMMARY
The purpose of this position is to provide technical assistance to users, handle incoming calls in accordance with current standards, policies and procedures. Install, modify and make repairs to personal computer hardware and software.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Answer incoming calls and log them into Call Tracking System with detailed information
- Responding to client issues by diagnosing system hardware and software problems
- Instructing users in use of equipment, software, and hardware
- Prepares systems following documented procedure
- Effectively communicates issue status to management and customer
- On Call responsibilities as required
Qualifications
EDUCATION AND/OR EXPERIENCE
2+ years experience in PC and MAC desktop support in a business environment
COMPUTER SKILLS
Personal Computer, MAC, printers and other peripherals, networking, Microsoft Office, and other business applications is preferred with a basic knowledge of Active Directory
Note: The job description reflects the assignment of the essential functions of the current position, but does not prescribe or restrict tasks that may be assigned. The essential functions are specified, but are subject to change at any time for various reasons, including management discretion.