Director - Operations Support

Shift: 1st

Status:

Bring your passion for fashion to today's Burlington Stores. If you are interested in a career in retail, consider joining one of the largest off price retailers of apparel and home furnishings in the nation. We always have a large selection of quality name brand merchandise at huge savings; coats, clothing and shoes for the whole family, fashionable accessories, home decor, and everything for baby. Burlington means one-stop shopping for labels you love at prices you love even more. With more than 600 stores, we're always looking for great talent that can drive results. We're currently looking for a Director - Operations Support that will provide leadership, coaching and guidance to a Territory consisting of over 160 stores, spanning over 11 states.



GENERAL PURPOSE OF POSITION:

The Director of Operations Support will provide the highest level of operational education and guidance to field and store leadership, especially Regional Vice Presidents. He/she will drive sales by enhancing the customer experience, maximizing store efficiencies, and improving operational execution across all stores.

FOCUS OF POSITION:

• Responsible for partnering with field and store management across assigned territory to provide training and support on operations policies and procedures. He/she helps ensure that Burlington’s operating standards are consistently adhered to in the areas of customer experience, store initiatives, scheduling/staffing, inventory flow, and general store operations.
• Positively communicate and demonstrate the company’s Core Values by developing trust and respect among staff, building strong teams and partnerships through collaborative work ethics, and driving business results by taking ownership and pride in the company and getting things done.

RESPONSIBILITIES:

• Develop and grow strong business partnerships with Regional Vice Presidents as well as other corporate, territory, region, and store leadership to ensure the understanding and execution of operational best practices.
  • Work closely with Territory executives and leadership teams to ensure that new regional executives are supported with a structured operational training plan, to drive consistency of execution.
  • Assist Territory SVPs in analyzing region and store specific operational challenges, and help support region in recognizing and influencing their business by acting on the knowledge.
  • Utilize key metric reporting to identify stores/regions in need of additional training, and create an action plan with the regional team to address deficiencies.
  • Provide consistent updates to corporate operations leadership on suggested new initiatives and when modifications are recommended to existing programs.
• Provide training, communication and support on operations policies and procedures to ensure maximum store execution of Burlington’s operational standards.
  • Incorporate a multitude of training solutions, including instructor led training, train the trainer, self-study programs, e-learning and blended trainings, with an emphasis on clearly communicating and teaching key operational best practices to achieve maximum results.
  • Visit stores to leverage best practices and methods from successful stores/regions.
  • Enhance or create new SOPs and assist regions with the introduction of these new programs and procedures.
  • Coordinate and conduct regional level training seminars and workshops for field to improve execution of existing SOPs, as well as to launch new SOPs.
  • Assist corporate Store Operations and Learning & Development teams in the creation of teaching aids and documentation to further develop training.
  • Support new store openings by conducting on-site workshops for management and associates to familiarize them with key Burlington operational procedures.
  • Actively participate in Territory conference calls
• Leverage benchmarks for operational standards across regions.
• Serve as auditors in the year-end inventory process, to document key shortage control operational takeaways.
• Maintain working knowledge of competition’s operational best practices, and stay close to shifting strategies to determine applicability in our environment.

SKILLS AND COMPETENCIES:

• Ability to successfully communicate with, develop and train all levels of field and store associates, while building dynamic relationships to foster collaboration.
• Ability to effectively influence others at all levels within the organization, in order to drive results.
• Possess self-motivation, discipline and the ability to work independently, as well as part of a team.
• Strong planning and organizational skills, to allow for timely follow-up needed across multiple regions and territories.
• Capable of adjusting priorities, and managing time wisely in a fast paced environment.
• Excellent presentation skills, with the capacity to facilitate a training program and keep audiences engaged and informed.
• Keen understanding of store operations best practices at a detailed level, and the strength to apply that knowledge in a manner which will yield consistent standards across stores and regions.
• Ability to plan and help implement strategic vision, with tactical precision.
• Ability to analyze performance metrics, identify opportunities and translate analysis into action.
• Customer service oriented, with an outgoing and patient personality to teach teams.

REQUIREMENTS: ?

• Bachelors in Business preferred.
• 7+ years of relevant retail operations experience, with proven ability to develop people through coaching and training.
• Experience in helping shape company initiatives, and knowledge of how to develop SOPs.
• Proficient in Microsoft Office programs, and the ability to create training aids.
• Must be willing to travel on a weekly basis to assigned Territory.

Our ideal candidates will be self motivated, team players, who have the desire to succeed. We care about our employees, have a supportive environment that values trust and respect , offer a competitive wage and benefits package that includes a generous paid time off plan, plus an associate discount, and a company matched 401(k) to name a few.

Burlington Stores is an equal opportunity employer committed to workplace diversity.

Come join our team. You’re going to like it here!