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Hours Full-time, Part-time
Location Doral, FL
Doral, Florida

About this job

Ocean/Air Import & Export Agent

PURPOSE

The Ocean/Air Import & Export facilitates the daily operations of the FCL and LCL shipments imported into the US via air & ocean carriers. The Ocean/Air Import & Export Agent is responsible for preparing files, distribution of documents, cargo tracking, billing and collection of funds while meeting or exceeding customer expectations.

PRIMARY DUTIES & RESPONSIBILITIES

• Receive and update shipment status in a timely manner; issue shipment alerts

• Track and Trace Inbound Ocean & Air shipments

• Ensure timely delivery of cargo to customer

• Process documents and issue arrival notices timely and accurately

• Complete shipment accounting timely and accurately

• Create Import & export files

• Obtain and create quotes for shipments and source best method of transportation

• Work with brokerage to coordinate and monitor the release of goods from the carrier, customs or other government agency examinations that may be required

• Build relationships with all customers, other offices, overseas agents and service providers

• Review standard operating procedures to ensure compliance

• Report irregularities in operations and new customer requirements to management for decisions on additional service requirements

SKILLS ESSENTIAL TO THE JOB

Technical

• Windows Operating System

• MS Office Applications (Outlook, Word, Excel and Access)

Business

• High School Diploma or GED

• Minimum of two (2) years’ experience in logistics/freight forwarding industry, preferred

• Thorough understanding of ocean shipment documentation process, a plus

• Possess excellent data entry skills and customer service skills with the ability to grasp extensive knowledge whole dealing with a variety of people

• Demonstrated critical thinking, using logic and reasoning to identify strengths, weaknesses, opportunities and risks, and identifying alternative solutions or approaches

• Proven ability to handle confidential information with discretion

• Ability to multi-task and work independently

• Time management skills

Human Relations

• Self-motivated, with an ability to self-manage

• Strong interpersonal/communication skills

ESSENTIAL PERSONAL ATTRIBUTES

• Energetic, with a positive attitude

• Self-confident and willing to take responsibility

• Strong written and communication skills