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in Rancho Santa Margarita, CA
Service & Parts Coordinator
•30 days ago
Hours | Full-time, Part-time |
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Location | RANCHO SANTA MARGARITA, CA RANCHO SANTA MARGARITA, California |
About this job
A manufacturing company headquartered in Rancho Santa Margarita is searching for a Service and Parts Coordinator. This individual provides outstanding locally based processing of purchased parts orders and warranty parts for coverage of the company’s products. This is a temp to hire position and the pay is $15 to $18 an hour, based on experience. Once hired, the company offers a very competitive employee benefits package.
JOB DUTIES & RESPONSIBILITIES:
JOB DUTIES & RESPONSIBILITIES:
- Answers customer request for parts order and assist in service requests.
- Data entry of orders received by fax, phone or email.
- Work with product specialist in the parts department to obtain the correct part numbers.
- Support the Service Technicians by expediting needed parts.
- Process RMA’s as needed for warranty returns.
- Administrative responsibilities to include but not limited to scanning, faxing, copying and filing.
- Responsible for modifying and updating reference materials and manuals.
- Required to familiarize and learn all ATS products and operations.
- Must build and maintain a strong relationship with vendors, dealers and machine-tool distributors.
- Service and Parts Coordinator should have experience in high volume data processing.
- Must have previous experience and good computer skills.
- Be willing to learn software such as; Excel, Word, MAS, Sales Logix.
- Must have good communication skills.
- Must be a problem solver and able to handle customer issues and concerns with diplomacy.
- DESIRED CHARACTERISTICS
- Self-motivated and Team orientated to work towards the company goals.
- Accuracy in data entry
- Ability to identify process improvements
- Foster open communication
- Dependable
- Positive attitude
- Well organized
- Works well under pressure
- Effective communicators
- Flexible