Customer Service Supervisor

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PrideStaff is a national staffing organization with branches across the U.S. – each office locally-owned and plugged into the community. We get to know you and proactively advocate on your behalf with leading employers. Our goal is to see you succeed!

One of our top clients in Hayward is in need of a Customer Service Supervisor! This is a full-time, temp-to-hire position!

CUSTOMER SERVICE SUPERVISOR

Job description

• Reports to the Facility Manager, Operations Manager, Director & VP Level Management.
• Responsible to plan and direct the activities of the Customer Services Department to meet customer needs and satisfy company objectives.
• Develops procedures, establishes standards and administers activities to ensure the timely delivery of product to customers and effective response to customer requests, problems and requirements.
• Works directly with Customer Service Department on an ongoing basis to facilitate and conduct training.

Labor Management:

• Supervise Customer Services Representatives (CSRs).
• Coordinate daily workflow.
• Coordinate new accounts, gathering all necessary information and assigning accounts to CSRs.
• Audit all new accounts and follow up on responsibilities of the CSRs to ensure that customer needs have been met.
• Maintain a productive staff by creating programs for hiring, training and professional development.
• Apply sound communication and motivational techniques in supervising, coaching, and disciplining associates.
• Manage associate performance and recommend promotions wage increases and terminations.

Customers Service:

• Make introductory contact with new accounts and maintain effective relationships with existing accounts.
• Address the more complex and non-routine customer issues and requests.
• Direct and control the release of orders to shipping to ensure timely delivery to customers and meet company efficiency goals.
• Direct and oversee order processing and ensure that data entries on documents such as bills of lading and inventory reports are accurate and timely.
• Make recommendations to senior management on programs to improve the operation of the customer services function.
• Interact with credit and collections personnel regarding payment problems.

Documentation / Reporting:

• Maintain an up-to date procedures manual.
• Provide necessary reports to management.
• Gather and analyze data concerning department operations and customer requirements.
• Distribute reports to various functional areas as required .
• Interact with other departmental management to achieve goals. Attend warehouse planning meetings.

Knowledge/Skills:

• Requires direct related experience in customer service with management skills such as planning, supervising, controlling, organizing and staffing.
• Communication skills are necessary to establish effective working relationship.
• Knowledge of customer relationship management software programs, computer functions, inventory management, and accounting is required.

Special Requirements:

• Must have responsible work habits and pass any pre-employment tests, drug test and background check.

Skills and Experience:

• Education - High school or equivalent .
• Management Experience - 1 year

Benefits

At Pridestaff, we recognize and appreciate our team member’s hard work and enthusiasm! Therefore, we are proud to offer the Warehouse Associate a comprehensive benefits package!

Benefits package as a placed Field Associate include:

• Medical, Rx, and Wellness Benefits
• Dental and Vision Plan Options
• Sick Pay
• Holiday Pay