Bilingual Account Manager - Full-time / Part-time

Bilingual Account Manager (Supply Chain Experience)

Alpharetta, GA

Excellent contract opportunity for someone experienced in Supply Chain and Account Management.

QUALIFICATIONS REQUIRED:

• General understanding of Supply Chain Management and the impact that different order activities and changes have upon the different points of the chain

• Ability to acquire detailed knowledge of specific customers, products, product lines by specific business units, and packaging & shipping standards

• Understands Inco-terms, payment terms, and pricing terms

• Ability to liaison with other cross functional employees within Supply Chain and work with multiple processes and procedures

• Ability to use Microsoft Office; proficient in Excel, PowerPoint and Outlook

• Possess a high level of initiative and judgment based on the ability to “hear” customer problems

• Highly independent worker, with periodic reviews with the CSR’s Team Lead

• Ability to recognize, analyze, and offer solutions to customer problems or involve the necessary people to ensure the problem is properly resolved

• Ability to analyze customer order patterns to enable continuous improvement of order fulfillment process

• Quick learner and have the ability to keep an open mind to changes that may impact daily activities; detail oriented; ability to multitask and be self-motivated

MAJOR RESPONSIBILITIES:

• Maintain ownership of all details and communication throughout the order to cash process

• Improve customer satisfaction and loyalty by building strong relationships with customer accounts

• Help build a culture of excellent service and team work

• Ensure fulfillment of orders through effective information exchange and daily interface (as appropriate and required) with customers, commercial team, finance, operations planners, worldwide site shipping and supply chain contacts

• Negotiate commitment dates and enforcement of business rules with customers for all sales orders in the Americas region

• Manage the routing and fulfillment of customer requests for information relating to order fulfillment such as requests for pricing, product availability, MSDS, COA, TDS, product specification sheets, shipment tracking, etc. Follow up with logistics to ensure documents are generated correctly and sent to customers in a timely manner.

• Manage customer emergency requirements that may require “after-hours” support; Maintain customer master notes and profiles up to date

• Adhere to all order fulfillment and ISO procedures and any applicable cross functional process to ensure orders are processed first time right

• Carry out contract review throughout the entire order processing cycle ensuring pricing accuracy per documented price deviations and communications

• Perform any required invoice adjustments / return of material as per global guidelines, obtaining and documenting all necessary approvals and doing any necessary follow up with internal/external customers to ensure the quality notification cycle closes within target dates

• Follow all environmental and safety regulations, related to the business sector, and act in compliance with all US laws

• Manage or participate in special projects as required; travel may be required

• Ensure appropriate monthly reconciliation activities are completed on a timely basis to positively impact monthly sales reporting for all consignment accounts

• Build and maintain good relationships with internal customers

BUSINESS/TECHNICAL SKILLS & EXPERIENCES REQUIRED:

• Language: Bilingual (Spanish)

• Customer focus: Demonstrates service oriented attitude under all situations; Demonstrate excellent interpersonal skills, and strong analytical and problem-solving skills; a high degree of proficiency in organizational skills to handle detailed information and the timely processing of that information to ensure customer satisfaction

• Communication: Superior communication skills including listening, verbal and written; verbal selling, negotiation skills, and telephone skills in order to accomplish tasks such as order changes and price adjustments Demonstrates maturity in dealing with conflict

• Technical/Functional Knowledge and Application: Proficient use and experience with ERP systems. Strong math skills for pricing calculations, data calculations and consignment reconciliation

• Team Work: Develops close working relationships within the Customer Service team and cross functional communication with Sales, Replenishment Planning, Logistics etc.; good independent judgment

• Adaptability: Flexible, adjust readily to new situations while effectively dealing with ambiguity, stress and uncertainty in a changing environment

• Action Oriented: Self-directed, uses skill set to work independently with minimum supervision but exercises good judgment to know when to consult others for help

• Continuous Improvement: Demonstrates a learning approach towards continuous improvement. Analytical and critical thinking, pro-active mindset

BUSINESS/TECHNICAL SKILLS & EXPERIENCES PREFERRED:

• Functional Knowledge: Supply Chain

• Technical/Functional Knowledge and Application: Experience in SAP, Microsoft Office, SharePoint

EDUCATION "REQUIRED":

• (R) Two year degree and 3-5 years of Customer Service/ Account management experience in the chemical industry or related fields

EDUCATION "PREFERRED":

• (P) Four year degree

• (P) Export experience, knowledge of freight forwarding industry

• (P) Experience in SAP, CRM, SharePoint

• (P) Supply Chain