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in Baltimore, MD

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Hours Full-time, Part-time
Location Chicago, IL
Baltimore, Maryland

About this job

Job Description

JOB TITLE: Front Desk Supervisor



DEPARTMENT: Front Office



SUPERVISOR: Director of Front Office Operations



UPDATED: March 2012



POSITION PURPOSE: Assist Front Desk Manager with overseeing all Front Office Operations to insure profitability, control costs and quality standards to insure total guest satisfaction. Supervise front desk staff and assist with greeting guests, checking guests in and out, handling guest requests and complaints, and handling group check-ins.

ESSENTIAL FUNCTIONS:

1. Supervise front desk staff, reservations, and bell staff as needed.

2. Insure all daily functions from checklist are completed.
3. Greets guests and check them in and out.
4. Answer phones.
5. Perform manual and computer posting of transactions.
6. Handle money, credit cards, and checks.
7. Issue mail and messages to guests.
8. Deal with guest complaint dissatisfaction.
9. Take reservations.
10. Provide directions and answers guest questions.
11. Enter wake-up calls.
12. Deliver items to rooms.
13. Load paper/toner into machines.
14. Perform additional duties or projects as assigned by Front Office Manager.

POSITION REQUIREMENTS:

1. Previous front desk experience required.
2. Good communication and math skills.
3. Accurate typing skills.
4. Problem solving abilities.
5. Accurate compute aptitude.
6. Supervisory and organizational skills.
7. Ability to walk/stand for long periods of time.
8. Ability to multi-task.
9. Meet deadlines for assignments and projects.

PHYSICAL ACTIVITIES

1. Average hours per week: 50


2. Tools and equipment used in this position:
Tool/Equipment
Occasionally

Frequently

Continuously

Computer

X

PBX Phones

X

Fax

X

Cash Handling

X

Copier

X






3. Percentage of time during the normal work day the employee is required to:

Sit:

50%

Twist:

Stand:

50%

Crawl:

Walk:

Kneel:

Lift:

Drive:

Squat:

Climb:

Bend:

Reach:


4. Maximum consecutive time during the normal workday for each activity:

Sit:

4 hrs

Twist:

Stand:

5 hrs

Crawl:

Walk:

1 hr

Kneel:

Lift:

Drive:

Squat:

Climb:

Bend:

Reach:




5. The weight required to be lifted each normal workday. (Occasionally 1-33%,

Frequently 34-66%, Continuously 67-100%)

Weight

Not Required

Occasionally

Frequently

Continuously

Up to 10 lbs.

X

Up to 20 lbs.

X

Up to 35 lbs.

X

Up to 50 lbs.

X

Up to 75 lbs.

X

Up to 100 lbs.

X

Over 100 lbs.

X









Lifting and carrying requirements:
6. Repetitive use of hands: N/A

Simple grasping:

Normal weight:

Frequency:

Pushing and pulling:

Normal weight:

Frequency:

Fine manipulation:


7. Sensory requirements (speech, vision, smell, touch, hearing):

Speech, vision, hearing
8. Environmental factors of each normal workday:

Time spent:

Inside:

100%

Outside:

0

Atmosphere:

Fumes:

Odors:

Dust:

Gas:

Special Hazards:

Mechanical:

Electrical:

Chemical:

Other:

Temperature:

Humidity:

I have read and understand the Job Description of Front Office Supervisor.