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in Boston, MA
Full Time Return Agent Boston Logan Airport
•30 days ago
Hours | Full-time, Part-time |
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Location | Boston, MA Boston, Massachusetts |
About this job
Responsibilities
- Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
- Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
- Advise and review rental charges; and provide an accurate receipt to the customer.
- Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
- Complete return transactions with 100% accuracy.
- Inquire about service, satisfaction and document dissatisfaction.
- Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
- Use of proper statement to determine if vehicle is being returned with full tank of gas.
- Complete a service alert for any mechanical and or body damage communicated by the customers.
- Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
- Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
- Keep lot organized for ease of access and traffic flow.
- Management reserves the right to modify, change or delete duties assigned.
- Must be at least 18 years old
- Must have a High School Diploma or GED
- Must have a minimum of 6 months customer service experience
- Must have basic computer skills
- Must be willing and able to work outdoors (parking lot and garage) in the elements with long periods of standing
- Must be authorized to work in the U. S. and not require work authorization sponsorship by our company for this position, now or in the future