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Guest Services Coordinator - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Port Orange, FL Port Orange, Florida |
About this job
JOB DUTIESGreet and establish rapport with guests, current and prospective residents. Field resort comments, suggestions, and complaints to the Resort Manager. Check guests in and out for their reservations. Perform general administrative duties such as answering phones, typing, copying, faxing, and filing. Collect and post security deposits, rent, or funds for other services in Yardi. Make collection calls for site rental payments as directed; submit bad debt files to collections. Process resident move-ins and move-outs. Complete and maintain resort records, reports, and files. Review and code invoices and statements for manager approval. Assist prospective residents by checking the status of Sun Homes inventory; review home listings, show homes, and assist with rental applications with manager's discretion. Coordinate with Underwriting team to obtain approvals on prospective resident applications; track all approvals and denials. Maintain petty cash fund. Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc. Ensure office supplies are sufficiently stocked and prepare supply orders as needed. Assist with planning and coordinating guest and resident relation events and activities within the resort. Assist with the preparation of marketing materials. Other duties as assigned.
REQUIREMENTS
- High School Diploma or GED
- Minimum of 2 years administrative experience
- Strong customer service skills
- Excellent telephone skills
- Good problem-solving skills
- Professional appearance
- Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, internet, and provide data entry in a timely and efficient manner
- Previous experience using Yardi and/or RMS software, a plus
- RV resort office or hotel front desk experience, a plus
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