Front Desk Operator - Full-time / Part-time

If you are innovative and thrive on challenging employment opportunities, consider joining the dedicated treatment team at Montana State Hospital.

This position performs diversified clerical duties requiring the application of procedures and instructions related to confidential and legal patient clinical records in accordance with standards established through statutes, regulatory agencies, and hospital policy.

To be considered for any DPHHS Agency position, applicants must complete and submit their application online, as well as upload any required application materials. Successful applicant(s) are required to successfully pass all DPHHS specific background check(s) relevant to each position.

A. Hospital Operations/Receptionist

Answers the telephone on behalf of the Hospital.

Directs emergency or crisis calls appropriately

Pages personnel, forwards calls, takes and delivering messages by using knowledge of all department area assignments.

Operates Hospital intercom system.

Sorts in-coming mail to the department and distributes to appropriate staff maintain workflow within the department.

Operates Hospital radio communications equipment, sending and receiving messages for communications with security vehicles, fire vehicles, and hand held radios.

Works with local law enforcement agencies when dealing with emergencies, elopements, and other occurrences.

Greets visitors entering the facility, communicates hospital policies and procedures to visitors including information concerning patient visits

Directs visitors, law enforcement officers, ambulance personnel, outside delivery personnel, and others to appropriate areas of the hospital grounds and/or staff as needed.

B. Performs Critical Security Functions

Monitors fire alarm systems and promptly initiates emergency response procedures when alarms or other problems are indicated.

Communicates security and safety issues or problems with proper staff, ADT Security Systems, Anaconda Police Department and other agencies as needed.

Monitors security apparatus for hospital doors, initiating response procedures when system indicates doors are inappropriately opened or closed.

Monitors video security equipment, initiating emergency response procedures when problems or emergencies are indicated.

Monitors other security equipment (e. g., panic button, fire phone, I/C telephone system, personal alarm devices), and initiates appropriate response to problems or emergencies.

Observes persons entering and exiting the facility and initiates appropriate emergency response procedures when indicated.

C. Medical Records Function:

Prepares folders and maintains records of patients. Assures new records meet certain minimum content standards and licensure requirements for continued care and treatment of the patient.

Provides consistent organization of the documents in the Master Medical Record by ensuring that pertinent patient data is consolidated and filed appropriately to the correct patient medical record by verifying the patient s name, number, and admission date.

Maintains and utilizes a variety of electronic health records.

Collects, collates compiles, maintains, and analyzes data from daily census reports, diagnostic sheets, patient aftercare plans, discharge summaries, physician orders, and various other sources for completing reports through the use of personal computer database skills.

Analyses Discharge patient records. Examines content and verifies completeness following policies and procedures of the hospital to facilitate future treatment of the patient, to meet record keeping requirements of the master patient files and to close out discharged patient records.

Maintains and operates office equipment including but not limited to fax, copy machine, printer, and shredders.