Travel Agent - Full-time / Part-time

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

Travel Agent

The Travel Agent will oversee the travel logistics for SpaceX VIPs who are traveling around the world. This individual will be responsible for booking the travel, working with external partners, and making adjustments to the plans as needed. We are seeking an individual with a professional attitude and high level of customer service who can deliver exemplary work to our groups internally, as well as be an external representative of SpaceX to our travel partners globally.

RESPONSIBILITIES:

• Book reservations for hotels, air travel, and ground transportation for SpaceX travelers.
• Proactively make changes to schedules when needed and reactively adjust logistics in a timely manner.
• Maintain and promote professional and courteous client relations by managing a prompt and accurate response to telephone and email communications.
• Monitor, track, and report travel costs to budget stakeholders, recommend alternative options, and find solutions for a diverse set of travel needs.
• Maintain client profiles, ensuring special requests and reward program information (such as frequent flyer, driver, and hotel preferences) are always included.
• Act as a representative of the company to build positive relationships with our travel partners.
• Champion travel process and documentation improvements that will result in increased savings and efficiencies.
• Provide training and address issues related to the overall SpaceX Travel Program.
• Maintain strict confidentiality of all SpaceX employees.

BASIC QUALIFICATIONS:

• Bachelor s degree.
• 3 years of experience with Sabre GDS.
• 3 years of experience as a travel agent or consultant.
• 4 years of experience in a customer service facing role.

PREFERRED SKILLS AND EXPERIENCE:

• Proficient in the Microsoft Office suite (Word, Excel, PowerPoint, and Office).
• Knowledge of domestic and international travel information such as airline terminology, codes, fare basis, airline rules and tariffs, resource guides, and industry contacts.
• Experience booking domestic and international travel for individual travelers up to large groups with tight turnaround times.
• Experience working with international companies and exposure to multicultural environments.
• Experience securing visas for international travelers.
• Detail-oriented with the ability to manage multiple tasks and changing priorities while delivering results on short deadlines.
• Ability to work independently, while exercising discretion and judgment.
• Excellent written and verbal communications skills.
• Proven success in contributing to the improvement of travel processes and documentation.

ADDITIONAL REQUIREMENTS:

• Must be willing to work nights and weekends.

ITAR REQUIREMENTS:

• To conform to U. S. Government space technology export regulations, applicant must be a U. S. citizen, lawful permanent resident of the U. S., protected individual as defined by 8 U. S. C. 1324b(a)(3), or eligible to obtain the required authorizations from the U. S. Department of State. Learn more about ITAR here.