Housekeeper

The primary responsibility of the Housekeeper is to service assigned guest suites to ensure highest standards of cleanliness & service. The Housekeeper is responsible for reporting any maintenance deficiencies & handling guest requests or complaints. All duties are to be performed in accordance with departmental and The Venetian | The Palazzo Casino Resort s policies, practices, and procedures.

• Key Responsibilities

• Removes soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Replenishes all paper products such as: facial, toilet tissue and/or bathroom amenities in correct amount and location. Monitors and maintains cleanliness, sanitation and organization of assigned work areas.
• Transports cart with cleaning supplies, amenities and linens to assigned guest suite and position securely, always blocking entrance to suite.
• Provides unmatched service to guests at all times.
• Provides accurate directions and information for guest inquiries and is knowledgeable about all aspects of the Venetian Casino Resort services, features, attractions, promotions and special events.
• Must clean 11 credits daily.
• Cleans guest suites by category priority.
• Transports cart with cleaning supplies, amenities and linens to assigned guest suite and position securely, always blocking entrance to suite.
• Monitors & maintains cleanliness, sanitation & organization of assigned work areas.
• Uses correct cleaning chemicals for designated surfaces, according to OSHA regulations & hotel requirements.
• Provide a service or assistance to meet the needs of a guest, client or customer.
• Proper performance requires knowledge of a specific function or activity and familiarity with policies and procedures of the department.
• Comply with policies and procedures of the department or section in order to complete service satisfactorily.
• Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service.
• Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
• Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service. Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed.
• Performs other duties as assigned by management.

• Key Processes

• Replaces soiled bed sheets and turndowns bed; sets radio to designated station and volume; refreshes ice bucket, tray and glasses; closes drapes and shutters, sets lighting and thermostat to designated levels; removes room service trays/tables/items from suite to elevator service landing;
• Communicates accurate directions and provides information for guest inquiries.
• Knowledgeable about all aspects of the Venetian Casino Resort services, features, attractions, promotions and special events.

• Consistent and regular attendance is an essential function of this job
• Performs other related duties as assigned

Minimum Qualifications

• 18 years of age
• Proof of authorization/eligibility to work in the United States.
• High School Diploma or equivalent preferred.
• Must be able to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
• Possess interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
• Must be able to maintain a professional, neat and well-groomed appearance adhering to VCR appearance standards, and maintain consistent adherence to the VCR Unmatched Guest Service Standards.
• Must be available to work varied shifts, including weekends and holidays.

• 6 months of related experience in housekeeping, professional cleaning, and/or exposure to the hospitality industry, preferred.

• Must be able to use sight to perform job functions and smell to ensure product quality and safety.
• Must have the ability to operate a commercial vacuum cleaner
• Must be available for performing turndown service for evenings as needed it.

Physical Demands

• Must have ability to lift up to 50lbs, push up to 325 lbs. (fully loaded maid cart).
• Ability to lift or carry a minimum of 30 pounds, unassisted, in the performance of specific tasks assigned.
• Physical ability to access all areas of the property.
• Must be able to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke, variable temperature conditions (or extreme heat or cold); around fumes and/or odor hazards; around dust and/or mite hazards; around chemicals.
• Use sight to perform job functions; use smell to ensure product quality and safety. Must tolerate varying conditions of noise levels.
• Must be able to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.