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in Lincoln, NE

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Hours Full-time, Part-time
Location Lincoln, NE
Lincoln, Nebraska

About this job


POSITION PURPOSE:

Assist Front Desk Management with overseeing all Front Office Operations to insure profitability, control costs and quality standards to insure total guest satisfaction. Supervise front desk/ Bell staff and assist with greeting guests, checking guests in and out, handling guest requests and complaints, and handling group check-ins.



ESSENTIAL FUNCTIONS:

1. Assist front desk manager with recruiting, selecting and retaining a quality front desk/ bell/ concierge staff.

2. Assist front desk manager with training of front desk/ bell/ concierge staff on Hotel policies, practices and procedures.

3. Promote harmonious associate relations through effective supervisory practices.

4. Assist in counseling of associates to include verbal communications, preparation of written documentation for management administration with associate(s) along with assistance of performance appraisal preparation.

5. Administer discipline as needed at a supervisory level and ensure disciplinary procedures are followed.

6. Ensure high levels of quality and service in front desk area.

7. Receive and resolve guest complaints within assigned authority.

8. Operate front desk to include greeting guests, performing guest transactions, operating the front office system, answering the phone and ordering front desk supplies.

9. Assist front desk manager with reservations, registration and special arrangements for groups.

10. Review shift reports daily and perform follow up as necessary.

11. Participate in or supervise the implementation of promotional campaigns.

12. Inform Director of Rooms of all safety and security concerns of property, guests and associates, including OSHA, General Liability and Workers' Compensation cases.

13. Remain calm and alert, especially during emergency and/or heavy hotel activity.

14. Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests and complaints.

15. Answer guest questions regarding area or hotel, outlet information and services.

16. Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.

17. Represent the hotel with professionalism and decorum.

18. Follow all Marcus Hotels and Resorts policies and procedures, Marriott Standards, and Information Protection procedures.

19. Attend all scheduled mandatory Guest Services Department meetings, trainings and hotel meetings.

20. Make corrections and adjustments and handle all computer problems that might occur throughout shift.

21. Perform all other related duties and special projects as requested and/or assigned.

POSITION REQUIREMENTS:

1. High School Diploma required, advanced degree in hospitality related field preferred.

2. At least 1 year of Front Desk experience required, prior Supervisor experience preferred.

3. Cash handling experience preferred.

4. Must be able to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure.

5. Attention to detail.

6. Basic mathematical skills and ability to operate a 10-key by touch.

7. Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.

8. Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language.

9. Must be able to lift, push, pull and or carry up to 50 lbs.

10. Ability to stand and move throughout the front office continuously to perform essential job functions.

11. Hearing and visual ability to observe and detect signs of emergency situations.

12. Ability to access and accurately input information using a moderately complex computer.

13. Must have excellent telephone etiquette skills.

14. Must be able to represent the company in a professional, well-groomed and courteous manner.

15. Supervisory and organizational skills with the ability to multi-task.

16. Meet deadlines for assignments and projects.

Apply now! We are looking forward to getting to know you better!

EOE / M / F/ D / V

VIDEO TOUR OF THE LINCOLN MARRIOTT CORNHUSKER HOTEL:

http://www.youtube.com/watch?v=50WLNfF-aI4&sns=em





THE MARCUS CORPORATION

We are committed to creating Marcus Magic by delivering extraordinary service to our guests and associates, the first time and every time. Marcus Magic helps exceed guest expectations and consistently deliver a quality experience for our all guests. Marcus Magic makes our guest want to come back again and again...and makes our associates want to stay and work on our team.

WHAT IS MARCUS MAGIC?

It's about creating a place where people can get up in the morning and look forward to going to work. It's about creating a place where our guests can come home to. It's creating the feeling for each guest that they are in the right place at the right time. We are in the business of creating memories!



WHY JOIN OUR TEAM?

1. Aside of the Marcus Magic culture, associates also receive a very competitive pay rate!

2. Free Associate Meal is provided each shift greater than 6 hours!

3. Tailored uniforms are provided.

4. Excellent employee discounts! $49* Employee Rate with Marcus Hotels & Resorts; also employee discounted rate* with the Marriott Network, Discounted tickets at Marcus Movie Theaters, Starbucks, Miller Time Pub and Grill; additional discounts available with cell phone and gym memberships. *All discounts are contingent on hotel occupancy and date availability.

5. Full Time benefits include: Medical, Dental, Vision, Life, 401K, Marcus Stock purchase plan, Paid Time Off: (6) Company Paid Holidays

6. The hospitality industry offers unlimited opportunities for career advancement

7. $150 Associate Referral Bonus Program!