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Hours Full-time, Part-time
Location Milwaukee, WI
Jacksonville, Florida

About this job

Job Description

JOB TITLE Executive Housekeeper

DEPARTMENT Housekeeping

SUPERVISOR Rooms Division Manager

UPDATED November 2007

POSITION PURPOSE Manage the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company objectives.

ESSENTIAL FUNCTIONS

1. Manage the day-to-day activities of the housekeeping department, plan, schedule, and organize work to unsure proper coverage. Communicate and enforce policies and procedures.
2. Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
3. Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their respective job duties.
4. Develop and implement procedures for managing the quality of housekeeping and laundry services. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and n good repair to meet guest satisfaction. Ensure that employees are advised of deficiencies and instructed on corrective action.
5. Monitor, coordinate and execute the special needs and requests of VIP, repeat guests and members of frequency program(s).
6. Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
7. Coordinates all rehabilitation projects.
8. Establishes and maintains effective Employee Relations.
9. Control expenses within all areas of housekeeping. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
10. Conduct comprehensive departmental meetings to include a review of procedures and events which warrant special handling and detailed information.
11. Conduct pre-shift meeting and review all information pertinent to the day's activities.
12. Schedules/coordinates contract work.
13. Ensures discipline is administered timely and fairly.
14. Establish par levels for supplies and equipment. Replenish shortages and other business supplies for daily business.
15. Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Guest Relations, Maintenance, and Food and Beverage.
16. Interact with outside contacts
- Guests ' to ensure their total satisfaction
- Vendors/Contractors ' to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
- Regulatory agencies ' regarding safety and compliance matters
- Other contacts as needed (Professional organizations, community groups, local media)
17. Oversees the development of the staff for succession planning.
18. Ensures appropriate standards of conduct, dress, hygiene, and appearance are maintained.
19. Ensure the security of lost and found items or coordinate the lost and found function with other departments.
20. Fully knowledgeable with the hotels Fire, Safety, Security, and Environmental procedures.
21. Perform other duties as assigned.


POSITION REQUIREMENTS

1. Previous housekeeping management experience, with thorough knowledge of all housekeeping procedures.
2. High School Diploma required, advanced degree in hospitality related field preferred.
3. Supervisory skills, with the ability to successfully develop and retain a quality staff and maintain harmonious associate relations.
4. Good interpersonal skills and verbal communication skills.
5. Complete knowledge on operations of all cleaning equipment and material, including vacuum cleaners, push carts and normal cleaning chemicals.
6. Ability to read, write, and speak English, Bi-Lingual in Spanish preferred.
7. Dependable and reliable with the ability to work a flexible schedule.
8. Represent company in a professional manner.
9. Must be able to physically and visually inspect all areas of Hotel.
10. Must be able to stand, walk, bend, kneel, lift, grasp, stretch, and reach primarily to physically and visually inspect all areas of the Inn.
11. May be required to work nights, weekends, and/or holidays.
TSSHO