Front Desk - Full-time / Part-time

The Residence Inn Portsmouth Downtown is currently looking for friendly, customer service focused front desk associates. This is an exciting opportunity for individuals ready to work in a fast paced environment and that have superb multi-tasking abilities.

GENERAL RESPONSIBILITIES

• Check-in and check-out guests
• Make and confirm reservations
• Process guest check-in; confirm reservations, assign room and activate room key
• Answer all phone calls from guestrooms, outside lines, and internal call with proper telephone etiquette (all within 3 rings)
• Assign room to guest request and preference whenever possible
• Provide all guests with overview of hotel and amenities
• Process all payments types e.g. charges, cash, checks, debit or credit cards
• Process all check-outs
• Follow all cash handling/banking procedures as per standard operating procedures
• Discreetly handle confidential guest information
• Coordinate with Housekeeping Department to track room readiness and communicate guest concerns if necessary
• Run daily reports and check for accuracy
• Complete assigned cashier and closing reports
• Complete shift checklist
• Balance and drop receipts according to prescribed accounting procedures
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved
• Adhere to all Colwen and brand standards
• Maintain STRICT key controls