FRONT DESK LEAD - Full-time / Part-time

Job Summary:

Under general direction, the Front Desk Lead oversees the coordination and administration of front office activities and is responsible for coding, coordinating, verifying and distributing all billable services.

• Act as a team lead to schedule work and ensure timely and accurate billing activities.
• Coordinate with clinical staff to obtain charge information for all patients.
• Act as a resource for Practice Managers and Physicians with denials and coding questions.
• Code procedures performed and diagnosis on charge.
• Coordinate copies of medical documentation with physician charges to support billing to third-party payers.
• Resolve complex patient billing inquiries and problems.
• Conduct all functions associated with patient check-out including pricing services, collecting payment and scheduling follow-up appointments.
• Complete payment and benefit verification on all patients in accordance with practice policies.
• Coordinate scheduling with that of the practitioners schedules to ensure proper coverage of patient appointments and out-of-office calls.
• Work with Practice Manager to facilitate training of new hires and other training initiatives.
• Perform other duties as assigned.