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in Bethesda, MD

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Hours Full-time, Part-time
Location Bethesda, MD
Bethesda, Maryland

About this job

Essential Duties:

  • Be physically present at the center to provide client support. Answering questions, and responding to all client and manager feedback.
  • Prepare for customer inquiries by studying products, services, and customer service processes.
  • Answering all inbound phone calls for clients, sales, and the organization and directing callers as appropriate. Take care of any client requests that come in by phone.
  • Greets and directs visitors.
  • Receives, sorts, and forwards incoming mail for clients.
  • Coordinate the pick-up and delivery of mail services.
  • Assist in the ordering, receiving, stocking, and distribution of office and caf supplies.
  • Assist in the management of client on-boarding.
  • Assist in the daily operations and maintenance of the center.
  • Ensure that the community caf, business center, and conference rooms are up to center operating standards.
  • Create marketing packets and other marketing materials. Attend networking and marketing events during business hours.
  • Maintain center social media platforms daily.
  • Perform administrative duties that support Clients in their daily business practices.
  • Manage all client catering requests (including set up and tear down) and vendor relationships in a professional manner.
  • Schedule conference rooms, virtual office usage, catering and equipment through Occupie.
  • Update and maintain accurate schedules for all clients and daytrippers. Assist with booking and maintaining of daytripper client accounts.
  • Proactive acquisition of daytrippers.
  • Receive all incoming invoice and accounts payable documents and submit through the Accounts Payable software program (Nexus Payables) for approval.
  • Coordinate with building Management Company and janitorial staff to assist with building issues where necessary.
  • Purchase and accurately reconcile office supplies, postage, parking validations, and FedEx accounts.
  • Improves quality service by recommending improved processes; identifying new product and service applications.
  • Familiarity with P&L reports.
  • Other duties as required/assigned.