Front Desk/Administrative Assistant/ Community Manager III - Full-time / Part-time

The objective of the Community Manager III is to enhance the client experience by servicing clients and providing operational and administrative support to clients and the center team. The Community Manager IIIs knowledge of Carr Workplaces, procedures and technology allows them to interface with clients and prospective clients, anticipate their needs, resolve their problems, and follow through to provide exceptional service.

Essential Duties :
Exercise independent decision making and autonomy while completing the following tasks:
Provide client support. Answering questions, and responding to feedback.
Prepare for customer inquiries by studying products, services, and customer service processes.
Management of client on-boarding process.
Serve as backup to General Manager.
Assist in the daily operations and maintenance of the center.
Maintain knowledge and expertise on products offered by the company.
Recommend and coordinate service upgrades and downgrades.
Strategic understanding of the center annual budget, monthly P&L reports and monthly targets.
Ensure client agreement(s) are properly added to billing system.
Ensure continuing contact and rapport with clients and provide communication on additional services, events, promotions and new initiatives.
Gain a full understanding of clients businesses, including potential opportunities for growth or additional services.
Lead generation.
Resolve client issues as needed.
Liaise with Building Management to rectify any problems.
Attend networking and marketing events.
Complete understanding and mastery of CM2 level tasks.
Other duties as required/assigned.