Front desk/ Administrative Assistant - Full-time / Part-time

Essential Duties:

• Be physically present at the center to provide client support. Answering questions, and responding to all client and manager feedback.
• Prepare for customer inquiries by studying products, services, and customer service processes.
• Answering all inbound phone calls for clients, sales, and the organization and directing callers as appropriate. Take care of any client requests that come in by phone.
• Greets and directs visitors.
• Receives, sorts, and forwards incoming mail for clients.
• Coordinate the pick-up and delivery of mail services.
• Assist in the ordering, receiving, stocking, and distribution of office and caf supplies.
• Assist in the management of client on-boarding.
• Assist in the daily operations and maintenance of the center.
• Ensure that the community caf, business center, and conference rooms are up to center operating standards.
• Create marketing packets and other marketing materials. Attend networking and marketing events during business hours.
• Maintain center social media platforms daily.

• Perform administrative duties that support Clients in their daily business practices.
• Manage all client catering requests (including set up and tear down) and vendor relationships in a professional manner.
• Schedule conference rooms, virtual office usage, catering and equipment through Occupie.
• Update and maintain accurate schedules for all clients and daytrippers. Assist with booking and maintaining of daytripper client accounts.
• Proactive acquisition of daytrippers.
• Receive all incoming invoice and accounts payable documents and submit through the Accounts Payable software program (Nexus Payables) for approval.
• Coordinate with building Management Company and janitorial staff to assist with building issues where necessary.
• Purchase and accurately reconcile office supplies, postage, parking validations, and FedEx accounts.

• Improves quality service by recommending improved processes; identifying new product and service applications.
• Familiarity with P&L reports.
• Other duties as required/assigned.