Floor Houseperson

Houseman/ Laundry Attendant

JOB OVERVIEW: To clean and maintain all public restrooms and public areas in impeccable condition and assure the proper washing and drying of laundry to achieve Crescent's standards of quality.

REPORTS TO: Director of Operations

ESSENTIAL JOB FUNCTIONS:

1. Thoroughly clean sinks, toilets, urinals, mirrors, tiles, counters, walls, stalls, vents and/or floors with cleaning agents by extending arms over head to reach all above areas. Adhere to cleaning procedures and instructions for use of cleaning agents.

2. Thoroughly dust all furniture, pictures, and shelves, extending arms over head, bending and stooping as needed.

3. Thoroughly clean and polish all metal surfaces, applying pressure in repeated motion.

4. Clean ashtrays, pick up, and empty trash around the property.

5. Comply with attendance rules and be available to work on a regular basis.
6. Operate washing and drying equipment, load and unload laundry from machines. Measure and administer cleaning agents to laundry according to product specifications.
7. Monitor feeder information on washers, make sure all drums are full, and report any irregularities to immediate supervisor.

8. Set the proper drying and cooling times for different types of linen.

9. Perform any other job related duties as assigned.


REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Working knowledge of the use of laundry chemicals and different formulas, as well as effects on various types of linen. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Knowledge of chemical cleaning agents and operation of various cleaning equipment. Ability to extend arms, scrub, bend, stoop, and stand and walk public areas for extended periods of time. Ability to understand and follow directions, and perform job functions under limited supervision. Ability to push and/or pull wheeled carts weighing up to 100 pounds.

PERFORMANCE STANDARDS

Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.