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Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location Shreveport, LA
Shreveport, Louisiana

About this job

Description:

Assist the Hotel Manager with the daily front desk operations including the supervision of hotel staff and providing appropriate service to hotel guests.

Job Functions

  • Hire, supervise, train, evaluate work performance, and administer counseling for staff members.
  • Prepare the weekly work schedule and maintain time and attendance records.
  • Respond quickly and accurately to guest inquiries regarding hotel procedures and property information.
  • Resolve customer complaints or disputes.
  • Able to perform duties of a Hotel Clerk as needed.
  • Possess knowledge of room rates, types, availability, hotel policies, and procedures.
  • Utilize computer system for various front desk and office procedures.
  • Maintain strict accountability of guest coupon books.
  • Ensure departmental adherence to applicable company and regulatory policies.
  • Other related projects and/or duties as assigned by management.

Requirements:

Job Specifications

  • Three (3) years of experience as a front desk clerk. Supervisory experience preferred.
  • Able to use the company s software systems for hotel management, etc.
  • Must have excellent customer service, communication, and interpersonal skills.
  • Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.