Front Desk - Full-time / Part-time

The Homewood Suites by Hilton is currently looking for friendly, customer service focused front desk associates. This is an exciting opportunity for individuals ready to work in a fast paced environment and that have superb multi-tasking abilities.

GENERAL DESCRIPTION

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guests name when possible.
• Anticipate guests service needs, including asking questions of guests to better understand their needs and listening to guest preferences and acting on them whenever possible.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in ones voice, using the callers name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Thank guests with genuine appreciation and provide a caring farewell.
• Process all guest check-ins by confirming reservations, assigning room, and activating room key
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Coordinate with Housekeeping to track readiness of rooms for check-in and to report guest concerns.
• Communicate parking procedures to guest and dispatch bell staff or valet staff as needed.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports, identify any special requests and check reports for accuracy.
• Assign rooms according to guest request and preferences whenever possible
• Complete designated cashier and closing reports in the computer system.
• Complete shifts checklist.
• Balance and drop receipts according to accounting specifications.