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Front Desk
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Orangeburg, NY Orangeburg, New York |
About this job
The Towneplace Suites by Marriott is currently looking for friendly, customer service focused front desk associates. This is an exciting opportunity for individuals ready to work in a fast paced environment and that have superb multi-tasking abilities.
GENERAL RESPONSIBILITIES
- Check-in and check-out guests
- Make and confirm reservations
- Process guest check-in; confirm reservations, assign room and activate room key
- Answer all phone calls from guestrooms, outside lines, and internal call with proper telephone etiquette (all within 3 rings)
- Assign room to guest request and preference whenever possible
- Provide all guests with overview of hotel and amenities
- Process all payments types e.g. charges, cash, checks, debit or credit cards
- Process all check-outs
- Follow all cash handling/banking procedures as per standard operating procedures
- Discreetly handle confidential guest information
- Coordinate with Housekeeping Department to track room readiness and communicate guest concerns if necessary
- Run daily reports and check for accuracy
- Complete assigned cashier and closing reports
- Complete shift checklist
- Balance and drop receipts according to prescribed accounting procedures
- Ensure that all complaints regarding service and/or accommodations are investigated and resolved
- Adhere to all Colwen and brand standards
- Maintain STRICT key controls