Cheese Steward

Department: FRYS Deli/Bakery
Position Type: Employee
Position Reports To: Store Management
Position Supervises: N/A
Pay Level:
FLSA Status: Non-Exempt

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist department manager in achieving sales and profit goals established for the department, and monitor and control all established qualityassurance standards. Work closely with the Deli/Bakery department to create an environment that is engaging to customers. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Promote trust and respect among associates

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Offer product samples to help customers discover new items or products they inquire about
• Inform customers of cheese specials
• Continually provide customers with fresh and highest quality cheese available
• Place orders and performs special projects to enhance cheese center operations
• Create an environment that looks and feels like a Specialty Cheese Boutique
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment
• Adequately prepare, package, label and inventory ingredients in merchandise
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action
• Label, stock and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Understand the store's layout and be able to locate products when requested by customer
• Stay current with present, future, seasonal and special ads
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
• Adhere to all food safety regulations and guidelines
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risk, or issues and illegal activity, including: robbery, theft or fraud
• Must be able to perform the essential functions of this position with or without reasonable accommodation

• High school education or equivalent
• Effective communication skills
• Knowledge of basic math
• Ability to handle stressful situations
• Excellent knife skills
• Current food handlers permit once employed

• Management experience
• Retail experience
• Second language (speaking, reading and/or writing)

Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here .

Education Level: High School Diploma/ GED Required
Required Certifications/Licenses: None
Shift(s): [[mfield4]]


Regions: West

States: Arizona
Keywords: Flagstaff, Williams