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in West Bend, WI

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Hours Full-time, Part-time
Location West Bend, WI
West Bend, Wisconsin

About this job

Essential Job Functions


  • Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
  • Provide friendly/efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.
  • Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items.
  • Effectively communicate with customers and respond to questions and requests in a timely manner.
  • Operate equipment (e. g., register, intercom, telephone, scale, check verification machine, coupon machine, scanner, shopping cart, and flatbed) according to company guidelines.
  • Perform cashier duties; assist with FE cleaning/maintenance.
  • Assist in supervising FE activities to ensure a positive customer experience and accurate, prompt checkout.
  • Communicate department priorities, policies and procedures and delegate accordingly.
  • Ensure correct product handling/scanning techniques; verify all forms of tender/coupons are handled correctly; authorize check cashing and verify price checks and scan error forms are completed.
  • Review all daily cashier exception reports, voids/refunds for proper authorization and handling; verify accuracy of bookkeeping reports/deposits.
  • Maintain Nonsufficient Funds check file and inventory control for accounting.
  • Administer store audit policies; perform random cashier coupon audits
  • Assist in developing/implementing the weekly FE work plan; ensure proper staffing to address service levels and efficient utilization of labor.
  • Conduct/oversee training and assess retraining needs.
  • Recommend associates for advancement/special recognition or for disciplinary action.
  • Review weekly management report, store grading and scanning reports and take appropriate action.
  • Assist in supervising FE security procedures; ensure proper authorization for admittance to security areas.
  • Report/ensure all defective equipment is repaired.
  • Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify and correct unsafe conditions and notify store management; follow all store/department policies and procedures.
  • Physical demands include, but are not limited to, frequently walking, standing, turning, reaching, lifting objects 10 to 25 lbs., pushing/pulling objects 50 lbs.; occasionally squat, stoop/bend, turn, lift objects 25 to 55 lbs. and push/pull up to 200 lbs.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.
Minimum Position Qualifications:
  • Effective interpersonal communication and customer service skills
  • Ability to work in a fast paced environment; takes initiative
  • Friendly, approachable and outgoing demeanor/team player
  • Sound judgement/decision making skills
  • Basic math skills (counting, addition, and subtraction)
Desired Previous Education:
  • High school diploma or equivalent