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in Lebanon, NH

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Hours Full-time, Part-time
Location Lebanon, NH
Lebanon, New Hampshire

About this job

The BRAND NEW Hilton Garden Inn Lebanon -OPENING EARLY 2018- is seeking an engaging, friendly and detail oriented Front Desk Supervisor. This individual will be directly responsible for the front desk and night audit teams, with a focus on guest and associate satisfaction. Ideal candidates will be driven and focused on driving guest satisfaction and leading and developing our associates.

GENERAL RESPONSIBILITIES

  • Assist in the interviewing and strong performance supervision of front office associates.
  • Ongoing review of staff to ensure adherence to established policies and procedures
  • Process check-in and check-out, verify billing, create reservations, and process special requests
  • Knowledge of hotel property, local attractions to assist guests.
  • Establish and maintain open collaborative relationships with direct reports, and management throughout the hotel
  • Compliance with Federal & State Labor laws
  • Ensure that all complaints regarding service and/or accommodations are investigated and resolves
  • Monitor budgets and payroll records and review financial transactions to ensure appropriateness
  • Ongoing analysis of processes for continuous improvement/efficiency
  • Coach and support front office team to effectively manage occupancy, guest service, and controllable expenses
  • Identify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results
  • Balance cost controls with exceptional guest service and associate satisfaction
  • Maintain STRICT key controls