Franchised Bell Attendant

Thank you for your interest in this position. It is a job opportunity with one of Marriott Internationals franchisees.

Please apply online at: www.greenwoodhospitality.com/careers

Additional Information: This hotel is owned and operated by an independent franchisee, Greenwood Hospitality Group . The franchisee controls all aspects of the hotels employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

GENERAL PURPOSE

Under general supervision, provides porter services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.
• Upon departure, assists the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.
• Responds to guest needs by promptly delivering laundry, newspapers, iron & ironing board, additional linens, etc., in person. Maintains written log recording these requests and deliveries.
• Responds to inquiries and promotes the hotels services, in person and on telephone, by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations.
• Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.

Knowledge

• Must have general knowledge of basic customer service skills and be fluent in oral and written English.
• Must have knowledge of local establishments, businessess and the surrounding community in general.

Skills

• Must have vision ability see objects and people at a distance.
• Must have finger, hand and upper body dexterity to grasp handles, carry bundles and lift packages.
• Must have upper body strength to continually lift and carry up to 65lbs throughout the hotel during entire shift.

Abilities

• Must be able to communicate verbally and understand and follow verbal instruction.
• Must be able to use tact and understanding when dealing with a variety of customer service problems.

This company is an equal opportunity employer.

frnch1