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Hours Full-time, Part-time
Location Riverside, MO
Riverside, Missouri

About this job

Your daily responsibilities include:

More information about this opportunity

Overview

Don t just work. Work Happy.

A career in gaming? At Argosy Casino Riverside we think you ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Greet, register, and assign rooms to guests of the hotel.

  • Verify customers' credit, and establish how the customer will pay for the accommodation.

  • Keep records of room availability and guests' accounts using hotel computer systems.

  • Compute bills, collect payments, and make change for guests.

  • Perform simple bookkeeping activities, such as balancing cash accounts.

  • Review accounts and charges with guests during the check out process.

  • Post charges, such as those for rooms, valet, laundry, food, liquor, or telephone calls, to ledgers by using hotel computer systems.

  • Transmit and receive messages, using telephones or telephone switchboards.

  • Contact housekeeping or maintenance staff when guests report problems.

  • Review information / pass on log from previous shift, check room rates and discusses sell strategy with Supervisor

  • Place Service Assurance Call to all guests within 30 minutes of arrival

  • Review and become familiar with VIP s and group folders, verifying proper blocking arrangements

  • Follow and complete items on Guest Services AM/PM checklist

  • Greet and assist guests with luggage, to and from vehicles as well as to and from hotel rooms.

  • When assisting guests to room, inform guest of the hotel s facilities and hours of operation.

  • Greet and assist all guests entering or leaving the hotel.

  • Must be able to lift and transport luggage using correct and safe baggage handling procedures and a bell cart when necessary. Uses proper cart handling techniques when using a bell cart.

  • Issue luggage claim tag and store luggage in bell closet when necessary

  • Ensure timely and efficient delivery of guest messages, mail, and faxes

  • Respond to guest inquiries and direct guests around the hotel

  • Explain proper use of keys system and insures the guests satisfaction with their room

  • Accurately give directions, information, and recommendations

  • Audit current registration cards to computerized information

  • Correct errors and discrepancies on guest accounts and resolve guest complaints

To be successful in this position it will require the following skill set

  • High school diploma or equivalent

  • Minimum of six months related experience and/or training; or equivalent combination of education and experience.

  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

  • Ability to effectively communicate with correct English grammar skills including verbal and written communications.

  • Must build and maintain excellent rapport with internal and external customers, team members, community, media, and shareholders.