RESERVATIONS AGENT PT

More information about this opportunity

Overview

Don t just work. Work Happy.

A career in gaming? At Hollywood Casino Lawrenceburg we think you ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

• Process all inbound individual reservations calls.

• Process outbound individual reservations calls.

• Create or revise all individual / group reservations in the Property Management System or manual forms, using the Hollywood Gaming System and any other property information necessary to accurately create reservation.

• Read all memos, emails, and be aware of all Casino, Hotel, and Event Center promotions and events.

• Process all customer questions accordingly utilizing all system and information provided.

• Using superior customer service skills, respond to customer direct mail and promotional concerns and issues to promote a return visit.

• Generate new casino accounts and create gaming cards for arriving bus patrons and hotel package customers.

• Keep work station in a clean and orderly fashion.

• Adhere to defined readiness standards as established by Management.

• Adhere to defined call quality, efficiency, call adherence, and productivity standards as established by Management.

• Effectively respond to issues that arise by thinking quickly and reacting based on knowledge of policies and procedures.

• Assist in reports and other necessary paperwork.

• Monitor rooms and special event blocks so as not to exceed planned capacities.

• Act as a liaison between related departments to ensure maximum guest and department satisfaction.

• Assist with telephones/reservations when activity demands.

• Handle customer request and/or complaints.

• Promoting a positive, professional and friendly attitude to guests throughout the reservations process.

• Provide positive communication and use Red Carpet Training skills with every patron and co-worker.

• Perform duties in a safe manner; report any potential safety hazards to management staff.

• Perform any reasonable, temporarily assigned job duties outside the position s job description, where, in the Company s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.

To be successful in this position it will require the following skill set

• Must be 21 years of age

• Read, write legibly, understand and speak English

• Able to tolerate second-hand smoke, noise, bright lights

• Able to work at a fast pace in often crowded/noisy environment

• Must meet professional appearance standards as prescribed by company policy.

• Minimum of a high school diploma or G. E. D.; prefer Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

• Available to work required schedule which may include nights, weekends, holidays and overtime as needed

• Cast Member is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The Cast Member is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.

• The Cast Member must be able to lift and/or move up to 50 lbs.