Front Desk/Community Manager I

Essential Duties:

• Be physically present at the center to provide client support. Answering questions, and responding to all client and manager feedback.
• Prepare for customer inquiries by studying products, services, and customer service processes.
• Answering all inbound phone calls for clients, sales, and the organization and directing callers as appropriate. Take care of any client requests that come in by phone.
• Greets and directs visitors.
• Receives, sorts, and forwards incoming mail for clients.
• Coordinate the pick-up and delivery of mail services.
• Assist in the ordering, receiving, stocking, and distribution of office and caf supplies.
• Assist in the management of client on-boarding.
• Assist in the daily operations and maintenance of the center.
  • Ensure that the community caf, business center, and conference rooms are up to center operating standards.

Create marketing packets and other marketing materials. Attend networking and marketing events during business hours.

Maintain center social media platforms daily.

• Perform administrative duties that support Clients in their daily business practices.

Manage all client catering requests (including set up and tear down) and vendor relationships in a professional manner.

Schedule conference rooms, virtual office usage, catering and equipment through Occupie.

Update and maintain accurate schedules for all clients and daytrippers. Assist with booking and maintaining of daytripper client accounts.

Proactive acquisition of daytrippers.

Receive all incoming invoice and accounts payable documents and submit through the Accounts Payable software program (Nexus Payables) for approval.

Coordinate with building Management Company and janitorial staff to assist with building issues where necessary.

Purchase and accurately reconcile office supplies, postage, parking validations, and FedEx accounts.

• Improves quality service by recommending improved processes; identifying new product and service applications.
• Familiarity with P&L reports.
• Other duties as required/assigned.