Front Desk Assoc - Full-time / Part-time

Job Requirements:

• Outstanding Customer Service skills: Face to face and telephone
• Friendly and compassionate, morale and reputable
• Ability to multitask, maintaining excellent detail orientation and accuracy
• Ability to maintain patient/employee/employer privacy and confidentiality
• Ability to interpret a wide variety of instructions in written and oral form
• Strong written and verbal interpersonal skills
• Willing and able to work some twelve plus hour days, some weekends and some holidays at either clinic
• Maintains treatment of all with compassion, respect, and honesty
• Will follow the clinic values of Team Player, Positive Energy, Continuous Improvement, and Patients win
• Works all scheduled shifts unless finds alternate coverage or is approved due to illness or approved paid time off by supervisor/office manager.
• Knowledge of basic office equipment, basic computer skills, and professional skills
• Follows directions and accepts accountability

Job Duties:

• Registers new patients and updates existing patients
• Cash management and daily AR management, along with reconciliation
• Answer multiline phone system, voice mail, and emails
• HIPAA compliance
• OSHA compliance
• Scan relevant material into electronic records, maintaining accuracy
• Performing duties outlined on daily checklist, signing off completed tasks
• Maintains a clean atmosphere in waiting room, front storage area and front desk area
• Greets everyone
• Follow up on billing questions, work comp claim numbers and referrals, incoming faxes, and patient questions
• Schedules relevant appointments and follows protocols for scheduling
• Other duties as requested by supervisor or manager