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Hours Full-time, Part-time
Location Anchorage, AK
Anchorage, Alaska

About this job

Job Resbonsibilities & Qualifications

  • Provide the highest quality of service to the customer at all times.

  • Supervise and coordinate the activities of the Housekeeping department. Monitor and ensure compliance with all Guidelines for Operations. Ensure adherence to the Guarantee of Fair Treatment policy.

  • Act as "Person in Charge" and be responsible for the hotel operation when necessary. Maintain and improve customer service programs. Complete ongoing training of self and staff.

  • Monitor and critique adherence to the established budget. Help Manager maintain a Control log of Purchases. Compute timecards daily, input weekly payroll as required and complete wage progress report.

  • Complete housekeeping inventories. Place orders as needed. Supervise production levels. Check in any orders. Ensure room cleanliness and sanitation. Help extend inventories.

  • Communicate on a timely basis the changes in room status throughout the day.

  • Coordinate room cleaning to ensure sanitation standards are adhered to. Assist in room cleaning as needed.

  • Ensure all public areas are maintained.

  • Assist housekeepers in maintaining a clean and orderly housekeeping cart. Ensure laundry room procedures and standards are being carried out. Perform in house laundry as required.

  • Assist Manager in the administrative paperwork as trained and assigned (progress reports, invoices, inventory, etc.) Maintain correct document retention procedures.

  • Promote teamwork and associate morale. Initiate or suggest plans to motivate associates to achieve work related goals.

  • Recommend or initiate personnel actions, such as promotions, transfers, and disciplinary measures.

  • Monitor associate files and uniform standards.

  • Handle any guest problem or complaint in a professional and hospitable manner. Assist staff as needed to better serve the guest.

  • Have working knowledge of the maintenance and operating procedures of all departmental equipment as well as all emergency procedures.

  • Participate in monthly departmental meetings and outings initiated by the Manager, and in Staff meetings whenever possible.

  • Analyze and resolve work problems or assist associates in solving work problems.

  • Interview applicants. Orient and train new associates.

  • Conduct ongoing training of all Housekeeping associates to increase job knowledge and skill level.

  • Work closely with sales to ensure meeting room functions precede professionally and uniformly. Daily check house counts, meeting room schedules, communicate any discrepancies.

  • Communicate daily with Housekeeping staff for special needs, outages, projects, etc.

  • Wear proper uniform at all times as specified in associate handbook. Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the associate handbook.

  • Repeated bends, stoops, and lifts weights up to 35 lbs.

  • Other related duties may be assigned.

SUPERVISORY RESPONSIBILITIES: Directly supervises assigned hotel employees. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

THIS POSITION REQUIRES:

  • High school education or equivalent.

  • One year of related experience.

  • At least one year of supervisory or managerial experience that included supervising employees.

  • A valid drivers license with an acceptable driving record for the past three (3) years to be eligible under NMS vehicle insurance policy.

Skills and Abilities:

  • A working knowledge of managing, planning and organizing housekeeping activities with the ability to address the technical matters involved.

  • A working knowledge of managing, planning and organizing maintenance activities with the ability to address the technical matters involved.

  • Experience with working with budgets, financial reports and cost analysis.

  • Knowledge of computer programs to include Microsoft word, Excel, and Outlook (email).

Background position ranking evaluation skill levels: Language skills sufficient to: 1. Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 2. Write reports, business correspondence, and procedure manuals. Math skills sufficient to calculate figures, and amounts such as discounts, interests, commissions, proportions, percentages, area, circumference, and volume. Reasoning abilities sufficient to: 1. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 2. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 3. Work in an organized and effective manner with co-workers and supervisors.