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in Olney, IL
Guest Services (ARCH) - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
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Location | Olney, IL Olney, Illinois |
About this job
JOB SUMMARY
The overall purpose of the Guest Service position is to provide a high level of customer service to the ARCH guests and tasks as may be assigned by the ARCH director. This individual will provide a high level of energy, enthusiasm, empathy and cheerfulness. Outstanding interpersonal skills focused on family-centered customer service. The ability to work alongside other healthcare professionals.
ESSENTIAL DUTIES AND RESPONSIBILITIESPerforms duties and responsibilities with assigned functional area within a nursing home facility which may include, but are not limited to, any combination of the following tasks:
- Values and upholds the Helia Healthcare Principles and Commitments including compassion, responsiveness, teamwork, courtesy, personalized care and believing that being nice matters.
- Dedicated to delivering a high level of customer service.
- Consistent and regular attendance.
- Working for the ARCH center s Program Director.
- Manages all aspects of meal delivery, housekeeping, and laundry services at ARCH.
- Ensures program adherence to standards of customer service, quality assurance and improvement processes, and regulatory guidelines.
- Schedules and performs rounds to monitor and evaluate the quality and appropriateness of guest services.
- Answer telephone as appropriate.
- Attend and participate in orientation programs, ongoing training and educational classes.
- Give and receive condition report from on-coming and off-going shift.
- Participate in surveys made by authorized government agencies.
- Complete intake records during meal times.
- Monitor and participate in daily clean up.
- Perform other related duties as assigned by supervisor.
The following are skills needed to perform with or without reasonable accommodation. The ability to:
- Effectively manage assigned unit(s) with regard to guests, employees, families, visitors and the public.
- Effectively communicates with guests, staff, families, visitors and others and conveys a sense of caring, concern and dignity for residents.
- Perform the essential functions of the job in a manner, which benefits guests of the facility and complies with business necessity.
- Ability to read, write, and speak the English language
- No disqualifying criminal offenses as defined by regulatory guidelines.
- GED required, high school diploma preferred
- Demonstration of high quality customer service skills