Hotel Front Desk Agent - Full-time / Part-time

More information about this opportunity

Your daily responsibilities include

• Ability to deliver exceptional guest service at all times.

• Communicate with all departments regarding in house VIPs and any special needs.

• Maintain an up to date working knowledge of all Zia Park amenities as well as any special events.

• Promote and sell special hotel programs, special rate packages, and upgrades when appropriate.

• Issuing and processing Marquee Rewards players cards

• Maintain house bank and handle all checks and cash according to Zia Park policies and procedures

• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.

• Be knowledgeable of all emergency procedures and company policies

• This person must have good communication skills as well as the ability to lift, pull and push a moderate weight.

• Responsible for taking reservations and accurately inputting into the computer system.

• Answer inquiries of room rates, outlets and room locations.

• Interact with Hotel Sales Manager on bookings.

• Keep up to date with knowledge of phone system.

• Handle all guests special requests in a professional manner.

• Complete all necessary projects by the assigned times. Complete documents as directed and to specifications.

• Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment, and travel directions

• Greets, registers, and assign rooms to guest.

• Stock items in the retail shop

• Tender items for sale in the retail shop

• Maintain a neat and clean work station

Other duties as assigned by management

To be successful in this position it will require the following skill set

QUALIFICATIONS

• Must be a minimum of 18 years of age.

• High School diploma or equivalent

• Six months related experience and/or training preferred; or equivalent combination of education and experience.

• Must be proficient in Microsoft applications (Excel, Access, Word)

• Must be able to read and write in English and have good verbal communicating skills.

• Basic math skills such as adding, subtracting, fractions, decimals, percentages etc.

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

• The employee frequently is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, ability to adjust focus, and peripheral vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• The noise level in the work environment is usually moderate.

• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions.

• Exposure to unrestricted second-hand smoke in guest areas.