Housekeeping Director - Full-time / Part-time

What will I be doing?The Director of Housekeeping directs and manages all efforts of the housekeeping department to ensure compliance with standards of operation, quality and productivity and excellence in providing service to guests and owners of the property. Conduct that demonstrates commitment and dedication to our Spirit of Service culture and our company Values is expected at all timeAs a Director of Housekeeping, you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

• Manages and coordinates all departmental team members in their various work assignments to ensure a department that is run efficiently and productively in providing excellence in cleaning services to the guests and owners. Routinely inspects units and common areas to ensure they are in compliance with departmental standards. Monitors guest requests and complaints, resolving issues and coordinating efforts with other departments as necessary to provide excellence in service.
• Ensures that an accurate inventory of linens and supplies is maintained. Ensures that all laundry operations are within productivity standards. Ensures carpet and floor maintenance program is in compliance to standards. Ensures all assets of the department, equipment, supplies and storage are properly locked and secured.
• Hires, supervises, disciplines and conducts training of all staff under the direction of the housekeeping department and performs administrative tasks associated with maintaining proper documentation such as payroll timekeeping records, staff schedules, vacation hours, etc. Investigates accidents and initiates accident reports recommending appropriate corrective action. Ensures all departmental staff is working safely and in accordance with OSHA regulations.
• Adheres to all corporate required purchasing policies and controls to include all outside contractor bids, budgets and schedules. Conducts departmental meetings. May be required to do other duties and special projects as assigned by the general manager.
• Ability to lead, direct and inspire team members to reach goals and objectives of department and HGVC
• Knowledge of and ability to adhere to all departmental policies, procedures, safety standards including OSHA and blood borne pathogen and grooming standards
• Knowledge of proper use of all cleaners and cleaning equipment.
• Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands.
• Must be able to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
• Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
• Bilingual-Spanish/English language communication skills a plus, in order to communicate both verbally and in writing with guests, owners and team members, and fully comprehend job assignments
• Ability to manage Department Financials, Checkbooks, Inventory, Forecasting and Budgeting

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School Diploma/GED
• Minimum 3 years in a related Housekeeping Field
• Minimum 2 plus years in a supervisory/managerial role
• Must have excellent organizational and communication skills
• Must have the ability to manage financials, checkbooks, inventory, forecasting, and budgets

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Bachelor's Degree
• Experience in the hospitality industry
• More than 4 years experience in a managerial role

What will it be like to be a Team Member with Hilton Grand Vacations?