Director of Housekeeping - Full-time / Part-time

Description

• Willingness to accept the most effective role.
• Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Great Wolf Resorts handbook.
• Participates fully in Project Green Wolf, our company-wide environmental sustainability initiative, which includes, but is not limited to, recycling, waste reduction, and energy and water conservation.
• Trains new employees and provides continued training for current employees.
• Insures the cleanliness of resort (rooms and public area).
• Oversees the safe keeping and record keeping of resort guests' lost and found.
• Schedules (or approves schedules) for housekeeping department, including laundry, public area, room attendants, housemen, stockmen, bed makers, assistants, and floor managers.
• Completes and communicates maintenance work orders.
• Ensures guest requests are handled in a professional and timely manner.
• Ensures accuracy of nightly housekeeping reports and investigates discrepancies.
• Attends weekly director's meeting and communicate information to housekeeping staff members.
• Ensures employment forms are completed and submitted, including personnel attendance logs.
• Investigates, reports and records inappropriate behavior by staff, guests or suspicious persons.
• Conducts linen and supply inventories monthly to submit to General Manager.
• Maintains proper staffing levels. Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and properly inventoried for next day's activities.
• Ensures combustible substances are removed from storage areas.
• Ensures housekeeping areas meet fire chief and state fire inspector standards.
• Development, implementation, and monitoring of programs that assures a safe facility and work environment that is in compliance with all appropriate regulations--Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs.
• Assists floor managers.

• Charismatic leader who adjusts leadership style to motivate diverse groups to achieve extraordinary goals and overcomes challenges.
• Inspires and motivates team members to work together and achieve success beyond expectations.
• Excellent management skills including conflict resolution, coaching, development and teamwork.
• Takes an exhaustive approach to every task.
• Committed to comprehensive and in-depth analysis, planning and implementations of every work task.
• Development, implementation, and monitoring of programs that assure a safe facility and work environment that is incompliance with all appropriate regulations--Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs.
• Extensive experience in hotel or resort management required.