LifeSpa Guest Services Manager - Full-time / Part-time

Job Responsibilities:

Responsible for hiring, training and mentoring the front desk coordinator team.

• Schedule all coordinators and manage the front desk payroll budget.
• Train and certify all coordinators on exemplary customer service, guest management initiatives, and opening/closing procedures.
• Responsible for all product knowledge education and continuous education for the coordinator team.
• Host and facilitate the coordinator monthly team meeting and daily huddles.

Support a cohesive relationship between coordinators and technical team to deliver seamless customer service.

• Educate and ensure coordinators have up-to-date knowledge of technicians expertise including specialties, pricing, timing of services, and special offers/events.
• Answer incoming calls, schedule appointments and collect payment for services.

Set individual goals and hold the coordinator team accountable to reaching benchmarks on current business and retention programs and initiatives.

• Benchmarks are based on LifeSpa location s rebooking percentages, Beautiful Beginnings redemptions, new and existing client retention, average ticket growth, outbound calls list, and 48 hour confirmation and follow up calls.

Maintain a clean and organized work space, retail area and salon/spa environment.

• Manage inventory levels through ordering and confirmation of orders (R/O s) through point of sale system. Complete weekly cycle counts, full quarter and year-end inventory counts.
• Clean and stock retail shelves, as necessary, when products are low or retail/back bar product order is delivered.

Qualifications

• College degree preferred
• Ability to work in a fast paced environment
• Intermediate computer skills and proficiency with Microsoft Office Suite
• 1 2 years of leadership and customer service/receptionist experience in the salon and spa or retail industry
• 1 2 years of experience as a LifeSpa Coordinator preferred
• Passionate and hold a commitment to living a healthy way of life

Compensation

Salary + Bonus Opportunity