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in Saint Petersburg, FL
LifeSpa Guest Services Manager - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
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Location | Valley Forge, PA Saint Petersburg, Florida |
About this job
Job Responsibilities:
Responsible for hiring, training and mentoring the front desk coordinator team.
- Schedule all coordinators and manage the front desk payroll budget.
- Train and certify all coordinators on exemplary customer service, guest management initiatives, and opening/closing procedures.
- Responsible for all product knowledge education and continuous education for the coordinator team.
- Host and facilitate the coordinator monthly team meeting and daily huddles.
Support a cohesive relationship between coordinators and technical team to deliver seamless customer service.
- Educate and ensure coordinators have up-to-date knowledge of technicians expertise including specialties, pricing, timing of services, and special offers/events.
- Answer incoming calls, schedule appointments and collect payment for services.
Set individual goals and hold the coordinator team accountable to reaching benchmarks on current business and retention programs and initiatives.
- Benchmarks are based on LifeSpa location s rebooking percentages, Beautiful Beginnings redemptions, new and existing client retention, average ticket growth, outbound calls list, and 48 hour confirmation and follow up calls.
Maintain a clean and organized work space, retail area and salon/spa environment.
- Manage inventory levels through ordering and confirmation of orders (R/O s) through point of sale system. Complete weekly cycle counts, full quarter and year-end inventory counts.
- Clean and stock retail shelves, as necessary, when products are low or retail/back bar product order is delivered.
Qualifications
- College degree preferred
- Ability to work in a fast paced environment
- Intermediate computer skills and proficiency with Microsoft Office Suite
- 1 2 years of leadership and customer service/receptionist experience in the salon and spa or retail industry
- 1 2 years of experience as a LifeSpa Coordinator preferred
- Passionate and hold a commitment to living a healthy way of life
Compensation
Salary + Bonus Opportunity