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Front Desk Agent
| Hours | Full-time, Part-time |
|---|---|
| Location | Naples, FL Naples, Florida |
About this job
JOB OVERVIEW:
Check-in / check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.
DUTIES & QUALIFICATIONS:
1. Maintain positive guest relations at all times.
2. Resolve guest complaints, ensuring guest satisfaction.
3. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
4. Maintain complete knowledge at all times of:
-all hotel features/services, hours of operation
-all room types, numbers, layout, decor, appointments and location
-all room rates, special packages and promotions
-daily house count and expected arrivals/departures
-room availability status for any given day
-scheduled daily group activities
5. Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
6. Meet with departing Front Desk Agent to review business status and follow up items.
7. Access all functions of computer system.
8. Front office experience a plus, but not required; previous customer service experience required.
9. Hours will vary; flexible schedule preferred.
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