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in Tempe, AZ

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Hours Full-time, Part-time
Location Tempe, AZ
Tempe, Arizona

About this job

Description:

Arizona Center for Nature Conservation
Phoenix Zoo
Job Description

Job Title: Guest Services / Guest Experiences Ambassador
Department: Guest Services
Supervisor: Manager of Guest Services and Experiences
Supervises: None
FLSA Status: Part -Time, Seasonal, Non-Exempt
Grade: 3

General Statement:
Guest Service Ambassadors provide front-line guest service. They must be able to make a good first impression on our guests. Responsibilities include selling admission tickets, selling memberships, validating tickets, stroller and wheelchair rentals, helping school groups, and providing general Zoo information. Computer, guest service, and cash handling experience a plus.
Guest Experience Ambassadors also provide front-line guest service and must be able to make a good first impression on our guests. Responsibilities include selling admission tickets for Zoo activities, validating tickets, providing general Zoo information, operation of retail experiences including: Boat Rentals, Carousel, Camel Rides, Stingray Bay, 4-D theater sales, Safari Train, and other seasonal experiences as needed. Computer, guest service, and cash handling experience a plus.
Essential Duties for both positions:
Provide excellent guest service to zoo guests and employees by maintaining a WILD (friendly, helpful, positive and professional) working attitude and appearance and assist in creating value for each individual guest.
Maintain exceptional standards for guest service, cleanliness, and physical appearance within all locations of the Zoo.
Communicate clearly with guests and staff over phone, radio or in person.
Receive and respond to guest inquiries and complaints, problem-solving in a friendly, helpful, positive, and helpful manner.
Communicate any safety or operational concerns to supervisor.
Work with and assist in training of new Ambassadors as needed following skills evaluation.
Serve as a liaison between the Guest Services department and all other departments in the Zoo.
Additional Essential Duties specific to Guest Services:
Sell and process new memberships, renewals, promote upgrades as well as provide a clear explanation of all membership discounts and benefits.
Greet and provide directional information to guests and members and respond to their inquiries and requests with current and accurate information.
Operate computers and registers to sell admission tickets, memberships and experiences.
Monitor the incoming public ensuring the safety of guests and animals, including; looking for prohibited items, assisting with crowd control, and communicating with rangers regarding situational concerns.
Perform all functions necessary for the processing and rental of equipment including; operating computers/registers, process credit card and cash transactions, review applicable rental contracts and educating guests on safety guidelines and proper use of the rental equipment and monitor guests behavior.
Wash and maintain the integrity of rental fleet and tag any broken equipment.
Additional Essential Duties specific to Guest Experiences:
Sell and validate tickets, communicate pricing and discounts, and promote current activities and upcoming events.
Operate point of sale computers and registers, process credit card and cash transactions.
Scan and track ticket, wristband and group tally counts at each venue.
Educate guests on safety guidelines and proper use of the rentals and rides and monitor guests behavior.
Provide service to guests needing assistance with the rides and experiences.
Monitor the public ensuring the safety of guests and animals while assisting in necessary crowd control.
This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e. g. emergencies, changes in personnel, workload, rush jobs, or technological developments.)

To apply, please visit:

R sum s are not accepted for any ACNC position without an accompanying application. While postings may remain on outside sites for longer, once a job is removed from the Phoenix Zoo career site, it is closed and we will no longer accept applications. If you are a top candidate for a current opening, we will contact you within a few weeks of the position closing. Unfortunately, due to the number of applications and r sum s we receive, we are only able to respond to those applicants who best match our current openings.

Qualifications:

Qualifications:
Guest service experience preferred.
Cash handling experience preferred.
Ability to engage and communicate effectively with guests of all ages through good listening skills, friendliness, enthusiasm, and a positive and professional attitude.
Ability to adapt to a fast-pace working environment.
Availability to work nights, weekends, holidays and school breaks.
Ability to stand for extended periods of time, up to 15 hours.
Ability to work outdoors in extreme weather conditions.
Ability to periodically lift up to 50 pounds 4 feet off the ground.
Ability to pass pre-employment background check and drug test.
Bi-lingual in English and Spanish is a plus.
Experience working with computers and familiarity with Raiser s Edge database and Galaxy POS Ticketing/Scanning systems a plus.