Franchised Front Desk Agent

Description

Thank you for your interest in this position. It is a job opportunity with one of Marriott International s franchisees.

Please apply via email fi. iadfi. gm@marriott. com

Qualifications

Additional Information
This hotel is owned and operated by an independent franchisee, A. Altman Company. The franchisee controls all aspects of the hotel s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Responsible for providing superior service to guests, in accordance with the rules, regulations, policies, and procedures set forth by the company.

Principal Duties and Responsibilities

• Identify the needs of each guest and provide relevant information regarding hotel policies, services and amenities.
• Responsible for registering all guests, obtaining pertinent information, and ensuring proper credit is established.
• Respond to requests from guests for assistance and information about the local area.
• Sell rooms to walk-in customers.
• Routinely enter or change reservation information on the computer system.
• Post charges and payments to guest accounts, as needed.
• Make necessary corrections to guest accounts.
• Communicate with the housekeeping department about room status/availability.
• Deliver requested items to guests, as needed, including incoming faxes, mail etc.
• Listen and respond promptly to guest inquiries and/or complaints in an appropriate manner.
• Clean and maintain the front desk area.
• Maintain daily logs (including communication).
• Each shift, balance cash drawers, credit card receipts, direct bills and all other incoming payments.
• Issue safety deposit boxes, when requested.
• Pre-block rooms for incoming guests, especially those with special requests or VIP considerations, while following appropriate brand frequent stay programs.
• Maintain a current room status report.
• Perform additional assignments as required.

This company is an equal opportunity employer.

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