Hotel Manager - Full-time / Part-time

DescriptionPosition Purpose:
The Assistant Hotel Manager is responsible for assisting the General Manager and Director of Operations in the direction of the Front Office, Housekeeping, and F&B departments. The Hotel Manager willresponsible for assisting in the management and motivation of personnel with supervision to include staffing, training, discipline, scheduling and visually monitoring performance to insure adherence to all service and productivity standards to provide guest satisfaction. Effective communication with guests and employees is required to answer questions, and provide clear direction in advising and instructing staff in details of the job. This position is also required to effectively listen to, understand, and clarify concerns and issues raised by guests and employees, while maintaining composure, objectivity, evaluating and selecting the most prudent course of action quickly and accurately.
Essential Functions:

• Maintain a complete knowledge of and comply with all hotel/departmental policies/service procedures/standards.
• Assist the Hotel Leadership Team in supporting and directing the activities of Rooms and / or F&B Divisions
• Support and direct Department Managers
• Participate in weekly forecasting and annual budgeting processes.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Anticipate guest s needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times while keeping the lines of communication between departments open to ensure the best service for the guest.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Monitor GSS and respond to guest comments as appropriate.
• Maintain complete knowledge at all times of:
• All hotel features/services, F&B Outlets, hours of operations
• All room types, numbers, layout, d cor, appointments and locations
• All room rates, special packages and promotions
• Daily house count and expected arrivals/departures
• Out of order rooms and why they are out of order
• Room availability status and rate for any given day
• All hotel departmental policies and procedures
• Knowledge of Associate s and their needs
• Access all functions in FSPMS, MARSHA, Micros and ADP.
• Ensure current information on rates, packages and promotions is available to the front desk and room reservations.
• Review future group requests and how they may affect the operation. Prepare the operating departments for these events.
• Assign work duties to staff on a daily basis.
• Effectively communicate with other managers / directors and resolve challenges appropriately.
• Constantly monitor staff performance in all phases of service and job functions; rectify any deficiencies as they arise.
• Monitor business levels and make schedule recommendations accordingly.
• Assist all departments with anticipating and managing to future business needs.
• Review all resumes for arriving groups; organize and coordinate master accounts and check-in/pre-registration procedures
• Assist in the day to day operation of Front Desk, Housekeeping, and F&B as required.

Position Requirements:
Knowledge, Skills & Abilities:
Professionalism, organization, multi-tasking,time management, good judgment, problem solving, decision-making,patients, effective written & verbal communication and excellent customer service skills are a must.
Experience: Previous Hospitality Management experience required, experience as a Department Head preferred.