Family Club Attendant

Job Description

JOB DESCRIPTIONPosition Title:Family Club Attendant

Business Unit or Department: Activity Department

Title Position Reports to: Activities Manager

Location (if applicable): USA-Mammoth Lakes, CA

Job Status: Non-Exempt

Date of Last Review: February 15, 2017

COMPANY OVERVIEW:

Intrawest is an industry leader in the development and management of four season mountain resorts with a commitment to creating the best memories, again and again.

Founded in 1976, Intrawest began as a residential and urban real estate firm. In the mid-1980s the company combined its real estate and mountain operations expertise to form a unique village-centered offering, which has proven to be successful. Today, Intrawest has interests in a network of resorts at North America's most popular mountain destinations.

The success and growth of Intrawest is the result of a combination of spectacular resort locations and creative and motivated people that constantly strive to create places where amazing experiences happen for resort guests and our homeowners.

RESORT OVERVIEW, CULTURE AND VISION:

At the Westin Monache Resort, Mammoth contemporary elegance redefines mountain lodging. The Westin Monache is Mammoth Mountain s only luxury, full-service, four diamond hotel offering gracious hospitality, a majestic setting and Westin s standard of excellence. The Westin Monache Resort Mammoth is a 230 all-suite resort just steps from The Village at Mammoth. The resort is located adjacent to the village gondola with direct access to the Mammoth Mountain Ski Area. The Westin brand is built on four unique differences tradition, distinctive hotels, products and service. We look for people who make the difference , a Westin legacy where associates deliver a consistent and memorable level of service at all times.

POSITION SUMMARY:

Create emotional connections with our young guests of the hotel through fun, creative, and innovate ways to engage our smallest guests.

ESSENTIAL DUTIES:

• Open Family Club room upon your scheduled shift and offer fun and creative activities for our young guests ages 4 12.

• Properly record young guests being registered into the Family Club to ensure all guests are charged appropriately.

• Safely and effectively operate the Popcorn Machine in the room for children.

• Safely and effectively able to watch and manage up to 6 children at a time.

• Maintain a clean environment at all times for the children and other associates.

• Consistently uphold the Westin Brand Standards established to protect the safety of guests.

• Communicate with Associates, management, clients, owners and others in a courteous and professional manner, and in accordance with Westin Brand Standards.

• Positively and professionally respond to manager/supervisor requests to complete tasks assigned in accordance to Westin Brand Standards.

• Embrace and apply The Westin Culture and Core Values in all work activities and interactions by actively participating in trainings, learning opportunities and other related Associate programs.

• Other duties and projects as assigned.

EDUCATION & EXPERIENCE REQUIREMENTS

Education:

• High School or equivalent education required

Experience:

• Previous experience with children

• Strong interpersonal skills

• CPR certified preferred.

• Must be able to speak, read, write and understand the primary language(s) used in the workplace

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:

• Candidates must possess the confidence and showmanship to convey enthusiasm with a spirit to serve attitude.
• Knowledge of the hospitality industry beneficial.
• Candidates should enjoy being with people, convey an authentic generosity of spirit and display a positive attitude and openness to feedback.
• Applicants should be project an image of courtesy and professionalism at all times.

• The position requires excellent communication skills including verbal and written, with the ability to speak, read, write and understand the primary language used in the workplace.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• This position may be required to work evenings, weekends and holidays.

• Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.

• Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.

• Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.

• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.