The job below is no longer available.

You might also like

in Mammoth Lakes, CA

Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location Mammoth Lakes, CA
Mammoth Lakes, California

About this job

Job Description

COMPANY OVERVIEW

At the Westin Monache Resort, Mammoth contemporary elegance redefines mountain lodging. The Westin Monache is Mammoth Mountain s only luxury, full-service, four diamond hotel offering gracious hospitality, a majestic setting and Westin s standard of excellence. The Westin Monache Resort Mammoth is a 230 all-suite resort just steps from The Village at Mammoth. The resort is located adjacent to the village gondola with direct access to the Mammoth Mountain Ski Area. The hotel is a franchise resort operated by Intrawest Hospitality Management

.

The Westin brand is built on four unique differences tradition, distinctive hotels, products and service. We look for people who make the difference , a Westin legacy where associates deliver a consistent and memorable level of service at all times.

Headquartered in Denver, Colorado, Intrawestis an industry leader in the development and management of four season mountain resorts. Intrawest has interest in a network of resorts and businesses across North America, and operates four primary business segments which include Ski, Real Estate, Aviation, and Hospitality. Intrawest is a privately-held company and a wholly-owned subsidiary of private equity funds managed by affiliates of Fortress Investment Group LLC (NYSE: FIG). Fortress is a leading global alternative asset manager founded in 1998 and headquartered in New York.

Position Summary:

Assist the Housekeeping Department by maintaining overall cleanliness of the hotel and assisting with guest needs

Essential Functions:

  • Assist in cleaning of guest rooms in accordance with established quality, performance and time standards to allow a sufficient quantity of vacant and clean guest rooms for sale
  • Strip guest rooms of all trash and soiled linens; clean dirty dishes; supply linens to rooms according to established standards of cleanliness and time required to completion
  • Organize and stock cleaning carts and linen closets on assigned floors
  • Perform cleaning tasks using hotel cleaning products and cleaning equipment to adhere to health and hotel standards
  • Perform other duties as requested, including but not limited to; cleaning, unexpected spills, delivering supplies to Housekeepers, stocking of Housekeeper carts, and executing special guest requests such as delivering supplies, linens, amenities, etc.
  • Required to assist night audit and other night shift personal with breaks, monitoring of phones and other special requests.
  • Clean public areas including lobbies, hallways, elevators and elevator landings in accordance with established quality and performance standards
  • Communicate with Associates, management, clients, owners and others in a courteous and professional manner, and in accordance with Westin Brand Standards
  • Positively and professionally respond to manager/supervisor requests to complete tasks assigned including but not limited to, cleaning guest rooms, re-cleaning rooms that do not meet established standards, laundry removal and preparation, cleaning common areas, completing checklists and other duties assigned
  • Embrace and apply The Westin Culture and Core Values in all work activities and interactions by actively participating in trainings, learning opportunities and other related Associate programs

Position Qualifications:

Competencies:

Associates of Intrawest are expected to demonstrate competencies in the following core areas:

  • Demonstrates Personal Excellence:

Is honest and principled; develops self and inspires others; exhibits confidence and courage; is resilient and optimistic

  • Builds and fosters relationships:

Cooperates and collaborates; leverages outputs with others input; works with a team; is a clear communicator; aligns their actions with the company s vision

  • Champions the guest:

Is oriented to quality service; creates emotional connections that drive guest loyalty; delivers a premium guest experience

  • Develops successful strategies:

Understands the company values; displays awareness of competition in the market place; demonstrates Intrawest and Westin knowledge and commitment

  • Creates the new and different:

Prevents and solves problems; suggests and advocates process improvements; is systematic and rational

  • Drives results:

Follows work plans and priorities; multi-tasks; is personally accountable for actions

Education and Certifications

  • High School Education or GED preferred

Experience and Skills

  • 1 years of hospitality Housekeeping experience preferred
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace

Physical Demands

  • Most work tasks are performed indoors- temperature is moderate and controlled by environmental systems.
  • Must be able to stand and exert well-paced mobility for up to an average shift of 8 hours.
  • Must be able to lift up to 50 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
  • Must be able to exert well-paced ability in limited space and to reach different floors of the building on a timely basis.
  • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Requires manual dexterity to use and operate all necessary equipment and products.
  • Able to wear personal protective equipment including but not limited to non-slip shoes, protective eye wear, and protective gloves.