Winter - Room Attendant Supervisor

To provide even flow of work within the housekeeping department by assisting in all aspects of assistant executive housekeeper s duties; Maintains lodging accommodations by providing clean and comfortable units

• Clean units by: removing trash and dirty linen, vacuuming, dusting, cleaning bathrooms and kitchens, making bed, washing windows
• Interacts with guest and homeowners by: providing maid service, referring guest issues in relation to other area of the resort by giving information or direction
• Interacts with co-worker\supervisor by: Discussing work, personal scheduling and quality and quantity issues, Enhancing team play, striving to learn to grow as a team to ensure a positive employee experience while providing guest satisfaction.
• Removes trash by: Picking up, bagging, carrying and disposing of garbage
• Maintains orderly storage areas, carts and vacuums by: Cleaning, restocking linens, supplies and amenities.
• Maintains common areas for guest By: Vacuuming, dusting, mopping, washing windows
• Reports maintenance and damage to direct report by: making visual observation of room and documenting problems.
• Reports Lost and Found by: Turning in items left to direct report
• Contributes to team effort by: Accomplishing related results as needed
• This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

EDUCATION & EXPERIENCE REQUIREMENTS(state minimum required and preferred)

Education: Basic math, reading and language skills

Experience:None required

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Requires the ability to apply common sense understanding to carry out instructions furnished in writing, oral or diagram form.

Specific Experience other than Room Attendant:

LEADERSHIP

• Understands business complexities and assumes responsibility for driving change
• Leads employees or teams of employees to achieve goals
• Guides employees through periods of change, even during difficult times or in the face of hard business decisions
• Exhibits honesty, integrity in an environment of mutual respect and trust, core values, reliability

ENGAGEMENT

• Is inquisitive and curious, always asking questions; Seeks new and/or different or ways to improve the business; Thinks outside the box
• Is recognized by others (internally and externally) as being engaged in their role, and someone who can often see things that others have not
• Inspires, motivates, develops, energizes, and creates engaged employees, with a solid record of employee retention
• Demonstrates true passion for the job, the resort, and the company overall
• Displays rigorous commitment to the environment, financial and safety of self, business, and inherent risks through stewardship.

COMMUNICATION

• Communicates clearly and appropriately - both orally and in writing
• Responds to questions or requests in a timely manner
• Conducts regular one-on-one and departmental meetings to ensure a good flow of information
• Recognizes and rewards the achievement of his/her team and others; Ensures thank-yous are delivered
• All communication is down home and strives to improve upon a high level of guest service in a friendly manner

DELIVERY

• Achieves high-quality business outcomes for the division as well as delivering good results that help the business overall
• Meets or exceeds financial goals, budgets, forecasts
• Creates successful strategies that produce results, but is also willing to accept responsibility for shortfalls when appropriate
• Ensures a guest driven atmosphere and improves commitment to a service level that exceed our guests expectations
• Takes steps to provide epic experiences that are wild, memorable and unexpected

FLEXIBILITY

• Adapts and is flexible to changing business circumstances across a season, a fiscal year, and/or multiple years; Exhibits willingness to change
• Adjusts budgets and reforecasts as needed across the year based on changing business needs
• Exhibits flexibility in their thinking, will bend when needed, and will lobby others to change when necessary
• Inspires a unified team through understanding was is required for successful, cooperative and fun team success

PHYSICAL DEMANDS AND WORKING CONDITIONS

This position may be required to work evenings, weekends and holidays.

Housekeeping:

• Most work tasks are performed indoors- temperature is moderate and controlled by environmental systems.
• Must be able to stand and exert well-paced mobility for up to an average shift of 8 hours.
• Must be able to lift up to 10-20 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 50 lbs. on a regular and continuing basis.
• Must be able to exert well-paced ability in limited space and to reach different floors of the building on a timely basis.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment and products.
• Able to wear personal protective equipment including but not limited to non-slip shoes, protective eye wear, and protective gloves.