Winter - Front Desk Agent - Full-time / Part-time

To provide a high level of guest service by giving prompt courteous attention to all guest interactions.

• DEVELOPS COMPUTER SYSTEMS TECHNICAL KNOWLEDGE
• Learning the reservation, front office, ross and t-time systems.
• DEVELOPS LODGING ACCOMODATIONS KNOWLEDGE
• Learning about all of the resort s accommodations. We currently have 23 distinct complexes with approximately 1,200 rental units including hotel rooms, condominiums and private homes.
• ACQUIRES UNDERSTANDING AND KNOWLEDGE OF LODGING RATES
• Learning the rate structures and knowing where to find the rates for each of the lodging accommodations including rack, discount seasons and packages.
• DEVELOPS GENERAL RESORT KNOWLEDGE
• Learning the information and pricing for lift tickets, ski rentals, ski lessons, adventure programs and special events.
• CONFIRMS LODGING ACCOMMODATIONS AND RESORT ACTIVITIES
• Greeting guests, reviewing reservations and making necessary changes.
• RESERVES LODGING ACCOMMODATIONS AND RESORT ACTIVITES FOR WALK-IN GUESTS
• Explaining available lodging and activity options, quoting rates and booking reservation.
• COLLECTS AND RECONCILES DAILY TRANSACTIONS
• Collecting folio balance, performing required accounting procedures such as check approvals,
• Processing a shift report and balancing cash drawer.
• ACHEIVES A HIGH QUALITY OF GUEST SERVICE
• Answering inquiries concerning recreational opportunities, scenic attractions, special events, entertainment, shopping, eating establishments, travel routes and all general information.
• MAINTAINS GUEST CONFIDENTIALITY
• Safeguarding credit card information, room numbers, addresses, phone numbers and issuing proper keys.
• MAINTAINS RAPPORT WITH HOUSEKEEPING AND MAINTENANCE SERVICES
• Relaying information regarding early check-outs, walk-ins, room changes and by reporting housekeeping and maintenance problems or issues as reported by our guests
• ORGANIZES AND MAINTAINS DAILY OPERATIONS
• Relaying information, ensuring reports or supplies are ready for the next shift, maintaining the front desk in a clean and orderly fashion, and keeping information racks full of brochures
• CONTRIBUTES TO TEAM EFFORT
• Accomplishing related results as needed.

EDUCATION & EXPERIENCE REQUIREMENTS

Education:High school diploma/equivalent or actively enrolled in an educational program.

Prior Experience

Specific Experience:N/A

Length of Experience: N/A

Specific Certifications, Licenses Required: N/A

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Specific Experience other than Lodging:

LEADERSHIP

• Understands business complexities and assumes responsibility for driving change
• Leads employees or teams of employees to achieve goals
• Guides employees through periods of change, even during difficult times or in the face of hard business decisions
• Exhibits honesty, integrity in an environment of mutual respect and trust, core values, reliability

ENGAGEMENT

• Is inquisitive and curious, always asking questions; Seeks new and/or different or ways to improve the business; Thinks outside the box
• Is recognized by others (internally and externally) as being engaged in their role, and someone who can often see things that others have not
• Inspires, motivates, develops, energizes, and creates engaged employees, with a solid record of employee retention
• Demonstrates true passion for the job, the resort, and the company overall
• Displays rigorous commitment to the environment, financial and safety of self, business, and inherent risks through stewardship.

COMMUNICATION

• Communicates clearly and appropriately - both orally and in writing
• Responds to questions or requests in a timely manner
• Conducts regular one-on-one and departmental meetings to ensure a good flow of information
• Recognizes and rewards the achievement of his/her team and others; Ensures thank-yous are delivered
• All communication is down home and strives to improve upon a high level of guest service in a friendly manner

DELIVERY

• Achieves high-quality business outcomes for the division as well as delivering good results that help the business overall
• Meets or exceeds financial goals, budgets, forecasts
• Creates successful strategies that produce results, but is also willing to accept responsibility for shortfalls when appropriate
• Ensures a guest driven atmosphere and improves commitment to a service level that exceed our guests expectations
• Takes steps to provide epic experiences that are wild, memorable and unexpected

FLEXIBILITY

• Adapts and is flexible to changing business circumstances across a season, a fiscal year, and/or multiple years; Exhibits willingness to change
• Adjusts budgets and reforecasts as needed across the year based on changing business needs
• Exhibits flexibility in their thinking, will bend when needed, and will lobby others to change when necessary
• Inspires a unified team through understanding was is required for successful, cooperative and fun team success

PHYSICAL DEMANDS

• This position may be required to work evenings, weekends and holidays.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand and walk; use hands to finger, handle, or feel; and talk and hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit. The employee is occasionally required to climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift or move up to 20 pounds.
• Specific vision abilities required by this job include close vision, and ability to adjust focus. The incumbent is required to be mentally alert while performing this job.

WORKING CONDITIONS

Office Environment:

• Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis
• Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.