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in Westwood, MA

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Hours Full-time, Part-time
Location Westwood, MA
Westwood, Massachusetts

About this job

Description

Providing Incredible, Knowledge Based Customer Service

  • Proactively approach customers, ask if they need assistance load purchases in their cars, offer to give or take shopping carts, gather carts from parking lot and corrals and bring them back to the vestibule
  • Build rapport while assisting customers by engaging them in pleasant conversation, offering a smile and assuring they are treated well during their experience; being sure to follow all companywide established Helping Hands programs
  • Promptly respond to pages from cashiers to assist customers loading purchases in their cars, ensuring purchases arrive at their destination in the condition they left the store
  • Assist Front End team members by running registers as necessary to minimize customer wait time at check out and attending to maintenance issues if additional assistance is needed

Ensuring High Quality Products & Ingredients

  • Maintain the appearance and safety of the parking lot, vestibule and landscaped areas; ensuring shopping carts are not scattered about, garbage is picked up, snow is cleared and salt is laid out, as necessary
  • Keep shopping carts clean and dry, wiping them down in the snow or rain, and offering additional service during the inclement weather
  • Properly handle products, use equipment, keep accurate logs and follow sanitation practices in accordance with food and human safety guidelines and Simplification 5S procedures

Living Who We Are

  • Support, encourage, and respect co-workers
  • Work with supervisor to set and achieve goals for professional development
  • Comply with Wegmans Policies and Work Rules, as well as, federal and state laws
  • Maintain open lines of communication with supervisors and coworkers to ensure the most efficient operations in the department

Seeking Candidates Who

  • Live our values: caring, respect, empowerment, making a difference, high standards
  • Possess teamwork & diversity awareness
  • Seek continuous learning opportunities
  • Provide incredible customer service
  • Ensure food & human safety
  • Possess organizational skills
  • Are able to problem solve
  • Possess effective communication skills

Preferred Skills and Experience

  • Delegation Skills